Service Coordinator

Company: Home Instead - Evansville, IN
Location: Evansville
Posted on: February 28, 2026

Job Description:

Job Description Job Description Join Home Instead Evansville as a Service Coordinator (Full Time On Site Scheduler)! Are you a highly organized, empathetic professional with a passion for senior care? Klipsch Senior Care, LLC. d.b.a. Home Instead Evansville, IN is seeking a dedicated Service Coordinator (Scheduling) to be the heart of our operations. In this vital role, you'll be instrumental in achieving our mission of expanding compassionate in-home care for aging adults by making perfect client-Care Professional matches. This is more than a desk job—it's an opportunity to create extraordinary relationships and make a tangible difference in the lives of seniors and the dedicated Care Professionals who serve them in the Evansville, Indiana community. Key Responsibilities: The Core of the Role Your main objective is to coordinate the scheduling of services to ensure the highest quality care and support our goal of 12.5% year-over-year hours of care growth. Expert Scheduling: Create and maintain client and Care Professional schedules, focusing on high-quality, long-lasting matches. Relationship Builder: Monitor, mediate, and follow up on client and Care Professional issues to ensure swift resolution and satisfaction. Service Growth: Identify and capture opportunities to increase service hours and client loyalty by meeting current client needs. Operational Excellence: Maintain accurate client and Care Professional records in our software system and design contingency plans to ensure 100% maintenance of Service Hours . Communication Hub: Answer incoming calls professionally and knowledgeably, field new client inquiries, and maintain open, effective communication with all stakeholders. Core Values: Reflect and embody our core values: Empathy, Caring, Respect, Love, Integrity, and Passion in every interaction. What You'll Bring to the Team (Requirements) We are looking for a detail-oriented individual who thrives in a fast-paced, service-focused environment. Prior scheduling experience is highly preferred (other organizational experience considered). Experience with Microsoft Teams and other virtual meeting platforms is required. An Associate's degree is preferred, or an equivalent combination of education and work experience . Strong organizational skills , superior verbal and written communication, and effective listening skills. Ability to work independently , maintain strict confidentiality, and meet deadlines. Proficiency in computer skills, including client care systems, scheduling software, Word, and Excel . Ability to work evenings or weekends as required to ensure continuous service. Why Work with Home Instead Evansville? At Klipsch Senior Care, our vision is "Making lives better: every day, every interaction." You will join a supportive, ethical team dedicated to being a trusted resource in the community and a valued mentor to our Care Professionals. We believe in high standards of compliance and service quality, and we need someone who shares our commitment to "doing what’s right" for our clients. If you are ready to join an impactful organization where your administrative and relational skills directly improve the lives of seniors in Evansville and the surrounding area, apply today! Ready to start a rewarding career in senior care scheduling? Would you like me to provide instructions on how to submit your application to Home Instead Evansville?

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