Customer Service Representative - Collections
Company: AT&T
Location: Elberfeld
Posted on: January 25, 2023
Job Description:
Job Fair: Evansville WorkOne Monday 2/6/2023 from 9:00am -
12:00pm located at 4600 Washington Ave. Ste. 113 Evansville, IN
47714 - - - -Find out what it's like to work in an industry that's
not about to slow down- with a company that has a legacy of
successful innovation and be considered for one of our Call Center
Career Opportunities. AT&T offers paid training, competitive
wages, benefits, 401k, paid vacation, weekends off (subject to
change), employee discounts, tuition reimbursement, and so much
more!Interviews ongoing this week! #EvansvilleCareers
#EvansvilleJobs #CallcenterJobs - -This is your opportunity to be
the voice of AT&T - a global leader in communications and
technology. - As a member of our team, you'll redefine customer
service, creating meaningful connections with each customer. Every
interaction is an opportunity to introduce the latest technology,
services and offers. While you drive to meet your daily and monthly
sales goals, you'll help our customers stay connected to what
matters the most. How you'll make an impactIn this multi-faceted
role, you'll be trained to address a broad range of customer
service call types including, collections, retention, sales channel
coordination, billing and adjustments and advanced technical
support. You'll use creative problem-solving skills to address
complex customer questions and concerns while navigating between
multiple tools and systems to update customer accounts and maintain
records. Your goal will be to provide effective and timely
resolutions for customers and deliver personalized recommendations
for our latest products and services. Your consultative approach
will help you meet monthly sales goals and to ultimately deliver an
outstanding customer experience.What your day-to-day will look
like
- You'll instill confidence and loyalty in the customers through
thoughtful listening, utilizing your knowledge of AT&T's
products and services to effectively service and retain
customers.
- You'll be an expert at simplifying the explanation of customer
bills, rate plans, and features of AT&T's products and
services.
- You'll support customers with credit/inbound and outbound
collections, activations, customer service, E-services, revenue,
fraud, business and technical/roaming support inquiries, and other
duties as required.
- You'll also engage Tier 3 support (network and IT), third party
vendors and suppliers as needed to address issues, service faults
and provide customer resolution.
- With your vital knowledge, you'll handle wireless local number
portability (WLNP), relocations, combined bill support, after hours
inquiries and pre-paid service.
- You'll use your problem-solving skills to troubleshoot and
resolve various customer-impacting issues such as voice and data,
that span multiple networks and elements. You'll need to keep up
with changes to technology and applications, so you can provide the
best resolution for the customer.
- Get customers up and running with the latest products and
services -such as air cards, USB devices, as well as
AT&T-provided software & applications.
- In this full-time position (40 hours/week) you'll work a set
schedule including breaks, lunches and scheduled open time to
ensure availability to answer the customer's call and provide
exceptional service. What you can look forward to
- Competitive pay starting -$18.87 -per hour.
- Paid training and additional resources to support you.
- Excellent benefits package with medical/dental coverage, 401(k)
plan, tuition reimbursement and paid time off.
- Employee Discounts of up to 50% off on:
- Eligible AT&T wireless plans (up to two accounts per
employee; up to 10 lines per account) and wireless accessories
- AT&T Internet (Fiber where available)
- AT&T phone & AT&T wireless home phoneWhat we're looking
for
- Call center or customer service experience
- Flexibility to work any schedule during hours of operation is
essential. Specific job assignments may require day, evening,
weekend, or holiday hours. Occasional overtime may be
required.
- Desire to work onsite in one of our call centers. Career
possibilities are limitless with AT&T. You will have the chance
to round out your experience with training on the latest
technology, devices and our entire lineup of products, services and
promotions. If you're ready to take the lead as the voice of
AT&T, we'd love to hear from you! #connectourcustomersThis job
reports to our 5101 Vogel Rd Floor 1 location. If considered, you
must be able to report to this location. Our Premier Service
Consultant earn $754 weekly. With our amazing salary opportunities,
our average starting salary begins at $39,249.60 per year. Not to
mention all the other amazing rewards that working at AT&T
offers. From health insurance to tuition reimbursement and paid
time off to discounts on products and services just to name a few.
There is a lot to be excited about around here. Individual starting
salary within this range may depend on geography, experience,
expertise, and education/training. -
Keywords: AT&T, Evansville , Customer Service Representative - Collections, Sales , Elberfeld, Indiana
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