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Tech Support Analyst

Company: OneMain Financial
Location: Evansville
Posted on: May 20, 2019

Job Description:

OneMain Financial is seeking candidates for an open Tech Support Analyst role in the End User Computing department. The successful candidate will be providing support to internal customers through analysis of complex operational and technical issues. This role will:

  • Research and analyze technical problems to determine root cause
  • Create and update technical documentation
  • Provide recommendations to improve system efficiency, effectiveness, and usability
  • Provide training and guidance to less experience teams members or other support groups
  • Compile and review departmental statistics
  • Analyze results and make improvement recommendations to management
  • Communicate with internal customers to ensure problem resolution is achieved Requirements:
    • Outstanding customer service
    • Solid understanding of Windows operating systems (OSX knowledge helpful)
    • Ability to adapt to new technologies
    • Understanding of VDI or published application is a plus
    • High School Diploma or GED required (college or technical training preferred)
    • 2 to 5 years' experience with technical problem solving or technical customer services OneMain Financial holds a strong commitment to our customers, communities and team members. This approach to lending has helped us provide customers with loan options for over 100 years and grow to over 1,600 branches in 44 states. We know that success starts from within, which is why we place emphasis on creating a team of talented and dedicated individuals. If you're looking for a place to work collaboratively and build your career from the ground up, think OneMain. At OneMain, we know that in order for our team members to be their best, they need the right opportunities and benefits. Our comprehensive benefits package for full-time and some part-time employees includes: health and well-being options for team members and dependents, up to 4% matching 401(k), tuition reimbursement, continuing education, incentive pay, paid time off, paid volunteer time and more.

Keywords: OneMain Financial, Evansville , Tech Support Analyst, Professions , Evansville, Indiana

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