Associate Dispatcher
Company: Centerpoint Energy
Location: Evansville
Posted on: June 24, 2022
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Job Description:
Center Point Energy is looking for an Associate Dispatcher to
join our Gas Operations Dispatching Team, located in Evansville,
IN.
You will have the ability to: Monitor gas emergency and gas and
electric meter orders for company and contract service technicians.
Work cooperatively with the Contact Center, Receivables Management,
Field Operations, and emergency agencies to coordinate efficient
and timely scheduling of emergency and non-emergency meter order
work. Analyze and respond to changes in priority and resourcing 24
hours/day, 365 days/year to ensure the best possible emergency
response time and most productive routing and scheduling.
We want you to know
CenterPoint Energy and its predecessor companies have been in
business for more than 150 years. Our vision to lead the nation in
delivering energy, service and value drives our strategy and
performance. We have an unwavering commitment to deliver
electricity and natural gas safely and reliably to millions of
people.
Diversity and Inclusion
CenterPoint Energy is committed to creating an inclusive work
environment where business results are achieved through the skills,
abilities, and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their
contributions toward our company objectives. We strive for an
inclusive work environment across all levels that is reflective of
the available workforce in the communities we serve.
What we bring to you
* Competitive pay
* Paid training
* Benefits eligibility begins on your first day
* Subsides metro and parking discounts
* Flexible work schedule, paid holidays, and paid time off
* Access to discounts at fitness clubs and an on-site wellness
center at our headquarters in Houston
* Professional growth and development programs including tuition
reimbursement
* 401(k) Savings Plan featuring a company match dollar-for-dollar
up to 6% and a company contribution of 3% regardless of your
contribution with immediate 100% vesting.
To be successful in this role you will:
* Monitor's gas and electric meter order work for company and
contract employees.
* Support the oversight of the meter order management resources,
assisting in the review and revision to technician routes, order
distribution, and resource allocation to ensure that work is
completed efficiently and within prescribed time frames.
* Communicate with Field Operation Technicians and Supervision to
provide contingency plans to re-balance work as required and keep
informed of schedule changes.
* Manage current and future customer and Vectren generated work
orders to maximize productivity, control costs, and meet regulatory
Minimum Gas Service Standards appointment compliance.
* Monitor meter order work for performance and adherence to daily
schedules and report anomalies to Performance Management and Field
Supervision.
* Process incoming customer and emergency agency (911 fire &
police) calls for potential natural gas related emergencies.
* Increase customer safety and satisfaction by clearly
communicating safety precautions and capturing detailed facts to
enable response by field personnel.
* Evaluate priority and urgency of gas emergency orders to ensure
customer safety and response by field personnel.
* Responsible for third party damage communications to internal and
external customers up to executive leadership.
* Respond with urgency to all emergency calls, such as gas leaks,
outages, and other unsafe situations, and convey the urgency to
field operations for rapid response. Field incoming calls
efficiently to meet department metrics.
* May be required to work extended hours for undetermined time
frames due to operational demand. 24x7x365 rotational schedule
includes working weekends, and holidays.
Your background includes:
* High School Diploma or equivalent.
* Must possess a strong background in teamwork skills and
demonstrate the ability to produce desired results and maintain
composure in a rapidly changing high stress environment.
A bonus to have:
* Associate degree and/or relevant experience as described in the
main accountabilities.
* Experience in the utility industry, customer service, dispatch,
scheduling, or field operations in a 24x7 regulated
environment.
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Keywords: Centerpoint Energy, Evansville , Associate Dispatcher, Professions , Evansville, Indiana
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