PATIENT RELATIONS ANALYST (RN / LPN)
Company: Southern Illinois Healthcare
Posted on: November 22, 2021
Your Career. Our Company. Together, We Grow.
At Southern Illinois Healthcare (SIH), we realize that in order to
provide our surrounding communities with excellent care, we must
begin by providing our employees with that same care and
appreciation. We offer rich opportunities to develop and grow
professionally, an environment of excellence in patient care, and
the awareness that everything we accomplish is a direct outgrowth
of the superb efforts and dedication of our employees.
As a non-profit system of almost 4000 employees in Carbondale, IL,
we have won national acclaim for our cancer, cardiac, stroke,
bariatric, breast imaging, and rehabilitation services.
The Patient Relations Analyst (RN / LPN) is responsible to provide
monitoring and analytical support to the Patient Relations
Responsibilities Responsible for reviewing/monitoring patient
relations RDE (Remote Data Entry) reporting system
Responsible for reviewing and resolving specific patient
complaints/grievances in the form of patient satisfaction surveys,
in patient visits, letters, phone calls, emails, walk-ins, and
potentially other forms of communication; investigates and resolves
the matter in a formal written follow-up process within CMS
Performs chart reviews on patient relations issues for outcomes,
and potential risk issues
Responsible for referrals to IP, Quality, Nursing, Ancillary Depts
and Admin for all Patient Relations issues and selected risk
Collaborates with managers/supervisors for responses to patient
relations/selected risk issues for completion and closure within
Performs new staff general orientation and presents at new
Physician orientation as needed
Provides hospital back up coverage for dept when manager is
unavailable and or after hours
Reviews patient charges for pertinent pt relation adjustments and
Investigates loss of patient items and initiates the reimbursement
process when warranted with the help unit manager/supervisors
Directly responsible for monitoring TNT reports for pt
Directly responsible for monitoring service recovery usage for
Performs chart reviews/follow-up on selected risk issues, ie:
uncomplicated falls/treatment events as directed by manager.
Assists and coordinates chairing of PSPI committee including
preparing agenda and minutes for manager--------s approval.
Assist manager with RCA identification, investigation and
Provides general clerical support for the dept, ie: maintains dept
Performs audits/chart reviews and compiles data into usable format
Assist in identification; evaluation, and treatment of risk events
within the hospital at the direction of the Patient Relations
Manager and within the framework of the goals, objectives, and
mission of SIH.
Associates Degree in Nursing or Graduate of LPN program
Current Illinois RN or LPN License
Technical Experience: 3 years acute care hospital experience
PandoLogic. Keywords: Registered Nurse (RN), Location: Carterville,
IL - 62918
Keywords: Southern Illinois Healthcare, Evansville , PATIENT RELATIONS ANALYST (RN / LPN), Professions , Carterville, Indiana
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