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Telephony Solutions Analyst

Company: Onemain Financial
Location: Evansville
Posted on: May 16, 2020

Job Description:

Who we are: OneMain Financial is the country's largest lending-exclusive financial company. With nearly 1,600 branches across 44 states, we proudly offer safe, affordable and transparent installment loans to millions of hard-working people. Our customers turn to us to meet important financial needs, including debt consolidation, medical expenses, household bills, home improvements and auto purchases. OneMain is constantly innovating to serve customers when, where and how they want. Our steadfast commitment to doing the right thing extends to our customers, our employees and the communities where we live and work - a mission that hasn't changed for more than 100 years. Description:The Telephony Solutions Analyst will be responsible for moves, adds, changes, analysis, troubleshooting, and problem resolution. Assists with development and support of the Telephony infrastructure to include installation, configuration, maintenance and troubleshooting telephony systems. Minimum Requirements:

  • IT Administration and Support of Call Center Operations using a Predictive Dialer
  • Administration and Programming of IVR Call Routing
  • Backend Call Center Operational Support
  • Knowledge of Telecommunication Concepts
  • Strong Communication skills to work with internal customers, IT teams, and vendors Preferred experience includes:
    • Associate or Bachelor's degree in Computer Science, Networking, Telecommunications, or related field
    • Avaya ASA/CM/SBC/SM and/or Aspect UIP/ALM/CXP experience
    • Ability and willingness to work with others in a collaborative team environmentBenefits:At OneMain, we understand that for our team members to be their best, they need the right opportunities and benefits. Our comprehensive benefits package for Full time and some part-time employees includes health and well-being options for team members and dependents, up to 4% matching 401(k), tuition reimbursement, continuing education, incentive pay, paid time off, paid volunteer time and more#LI-DO1

Keywords: Onemain Financial, Evansville , Telephony Solutions Analyst, Professions , Evansville, Indiana

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