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Product Support Analyst

Company: comScore
Location: Evansville
Posted on: May 16, 2020

Job Description:

Job DescriptionJob Title: Product Support Analyst

Location: Evansville IN

The Product Support Analyst works in our operations team and uses a deep technical understanding of the Comscore products to address client questions and/or issues. Working under the direction of the Product Support Manager, you will act as a liaison building strong relationships with internal clients, engineers and product managers. Key responsibilities include data analysis, data verification, and problem-solving abilities to find and report product issues to Analytics/engineering teams.

What You'll Do:



  • Analyze monthly data/reports and conducts data investigations/validations to help clients understand Comscore data
  • Resolve complex data problems and communicates results clearly to clients/internal teams
  • Design complex SQL commands from single/multiple systems to provide responses

  • Collaborate with teams in Data Science, Software Engineering, Client Services, Operations and Product Management to provide timely responses to clients on their requests and implement system/methodologies to improve client experience, processing time, and data quality
  • Takes accountability and ownership of assigned projects, including troubleshooting and timely resolution
  • Work under tight deadlines related to groups role in production process
  • Work on product developments and enhancements for better quality control and efficient processing
  • Conduct internal trainings and maintain training documents

    What You'll Need:



    • 0-2 years of experience in data analysis, data quality investigations and issue resolution

    • Bachelor's or Master's degree
    • Must be highly skilled in time management to facilitate involvement in multiple projects
    • Must have the ability to work independently, collaborate with multiple teams and manage communications up and down
    • Demonstrated experience in data analysis and problem solving with big data
    • Experience with SQL & GreenPlum
    • Knowledge of relational databases and methods for efficiently retrieving data
    • Strong communication skills including technical documentation skills
    • Team player with strong interpersonal skills and a willingness to help others
    • Detail oriented self-starter who is able to work in a fast paced environment

      About Comscore

      At Comscore, we're pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we're united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you're motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we'd love to hear from you.

      Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry's emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.

      EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.

      To comply with federal law, Comscore participates in E-Verify. Successful candidates must pass the E-Verify process after hire.

      *LI-ML1

      *MSJA

Keywords: comScore, Evansville , Product Support Analyst, Professions , Evansville, Indiana

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