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Auxiliary & Volunteer Services Coordinator

Company: Carle Health
Location: Olney
Posted on: January 25, 2023

Job Description:

Position Summary:

The Auxiliary & Volunteer Services Coordinator is responsible for the oversight, coordination and engagement of volunteers serving the regions of Carle Richland Memorial Hospital. Works with key stakeholders within Carle Health and the communities served by Carle Richland Memorial Hospital to meet various needs through volunteer resources, ensuring alignment with the strategic goals and objectives of the organization. The Coordinator serves as the primary liaison to the Carle Richland Memorial Hospital Auxiliary and assists with setting and executing strategic direction for the Auxiliary to fulfill its purpose. The Coordinator provides operational oversight for The East Street Boutique (gift shop) and ensures that the boutique fulfills its philanthropic goals. Reports to the Director of Auxiliary and Volunteer Services for Carle Health.


Bachelor's Degree in Human Resources, Business, Organizational Leadership, Communication, Public Relations or relevant field.

Two years experience engaging and overseeing volunteers.

Must possess excellent interpersonal communication skills and ability to work effectively with teams and independently. Should be proficient in the use of computers/database software and general MS office applications. Prior retail knowledge helpful and comfort working with (or learning) retail point of sale systems. Knowledge of Human Resources practices surrounding onboarding and general compliance requirements. Must possess the ability to rapidly adapt to changing environments and effectively manage change for team members. Demonstrated servant leadership and ability to collaborate to serve the needs of patients and other stakeholders. Must possess excellent organizational skills and ability to multi-task, prioritize and appropriately delegate. Should be results-oriented and familiar with setting and achieving strategic goals. Must be creative and solution-oriented with demonstrated ability to engage key stakeholders in making informed and inclusive decisions. Should be proficient in public speaking and making presentations to groups and individuals. Basic knowledge of finance and generally accepted accounting practices.

Essential Functions:

  • Oversees and coordinates volunteer services (adult and student programs) for the region served by Carle Richland Memorial Hospital. Includes recruitment, onboarding, placement, orientation/training, annual competency/education, retention and disciplinary activities.
  • Serves as a key leader in the Carle Health Auxiliary/Volunteer Services division. Collaborates with the Director and colleagues within the division to ensure volunteer programs at CRMH are compliant with accreditation and regulatory standards and are aligned with industry best practices.
  • Oversees entry, maintenance and accuracy of volunteer database and service records for CRMH volunteers.
  • Engages with key stakeholders to assess needs for volunteers in the Southern region; establishes volunteer programs and roles to meet identified needs, including development of related position descriptions and key competencies, mentoring activities and scheduling. Rounds with leaders in areas where volunteers serve to monitor outcomes.
  • Actively seeks ways to improve and support the Carle Experience through volunteer engagement.
  • Serves as the primary liaison to the Carle Richland Memorial Hospital Auxiliary Board and related committees. Assists the board in setting and executing strategic direction, compliance with by-laws and policies/procedures.
  • Oversees activities and business operations of The East Street Boutique (gift shop). Ensures the boutique is fulfilling its philanthropic purpose and has appropriate policies, procedures and fiscal controls in place. Collaborates with the Auxiliary in planning and executing special sales and events in the boutique.
  • Highly engaged in formulating and executing strategies and tactics for growth in volunteer programs and Auxiliary retail in the Southern region.
  • Leads volunteer satisfaction/engagement initiatives for CRMH. Oversees various communication channels for volunteers and rounds regularly with volunteers to glean inclusive feedback. Formulates volunteer surveys and develops/executes action plan based on results.
  • Plans and executes special events and recognition/retention activities for the purpose of honoring CRMH volunteers and their value to the organization.
  • Participates in annual budgeting activities.
  • Collaborates with community volunteers and organizations/businesses to address various volunteer needs.
  • Participates in civic groups/service organizations and engages in public speaking opportunities/events to promote volunteer programs at CRMH and community support of The East Street Boutique.
  • Participates in local, state, and national professional organizations as necessary.
    • Leading & mentoring volunteers.
    • Maintain accurate records of volunteer who are onsite.
    • Coordinates volunteer trainings.
    • Maintaining excellent working relationships with a diverse group of volunteers, staff and gift shop vendors.
    • Compile and maintain daily and monthly sales and expense reports.
    • Oversees all gift shop activities.

      We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. - For more information: human.resources@carle.com.

      Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.

Keywords: Carle Health, Evansville , Auxiliary & Volunteer Services Coordinator, Other , Olney, Indiana

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