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Customer Care Specialist

Company: OneMain Financial
Location: Evansville
Posted on: November 22, 2021

Job Description:

Job DescriptionOneMain Financial (NYSE: OMF) is the country's largest lending-exclusive financial company. With nearly 1,600 branches across 44 states, we proudly offer safe, affordable and transparent installment loans to millions of hard-working people. Our customers turn to us to meet important financial needs, including debt consolidation, medical expenses, household bills, home improvements and auto purchases. OneMain is constantly innovating to serve customers when, where and how they want. Our steadfast commitment to doing the right thing extends to our customers, our employees and the communities where we live and work -a mission that hasn't changed for more than 100 years.As a Customer Care Specialist, you will join a team that is quality driven. Customer Service Reps are held to a high standard and must be able to multi-task without compromising quality. The successful candidate will respond to a variety of telephone inquiries on a variety of issues using exceptional customer service on a daily basis.The key duties will focus on resolving telephone inquiries regarding the customer's account. This includes, but will not be limited to:

  • Processing calls from internal and external customers
  • Maintaining accounts and updating information in various databases
  • Providing an explanation of programs, benefits, and policies
  • Retaining accounts
  • Tracking the reason for each call to ensure successful resolutionProblem Solving/Analytical Skills:
    • Must be able to resolve difficult or pressure situations with minimal supervision.
    • Must be able to handle multi-faceted tasks.Communication Skills:
      • Must possess good verbal communication skills.
      • Must possess good written skills.
      • Good listening skills.Interpersonal Skills:
        • Ability to work with customers and peers in a positive manner on a daily basis to support the program and the caller.
        • Must be able to resolve difficult or pressure situations with minimal supervision
        • High degree of accuracy required
        • Self-starter, requiring little or minimal supervisionRequirements:
          • High School Diploma or equivalent
          • One-year work experience.
          • Six months customer service experience, contact center experience preferred
          • bilingual Spanish preferred

Keywords: OneMain Financial, Evansville , Customer Care Specialist, Other , Evansville, Indiana

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