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Company: Owensboro Health
Location: Whitesville
Posted on: April 9, 2021

Job Description:

Summary Job Summary Receives and processes requests for the medical records (paper & electronic), tracks, fulfills/denies requests within appropriate timelines, according to Owensboro Health policies, federal and state regulations and HIPAA requirements. Job Responsibilities * Documents all requests for health information and the status of each request in the electronic tracking system. * Manages requests utilizing a wide variety of software and applications for health information from patients, third party payers, and others. * Verifies each request is valid and has all required elements prior to sharing health information. Completes letters to accompany invalid health information requests that are returned to the requestor. * Processes requests in a timely and efficient manner within established timeline standards, maintaining productivity, quality, and accuracy. * Responsible for receiving inbound calls and placing outbound calls related to requests for health information. * Provides direct customer service to walk-in requests for heath information. * Responds to Business Office requests for health information. * Collaborates with internal departments to produce and deliver requested health information. * Responsible for staying current with all applicable state and federal laws, HIPAA privacy and security regulations, and system policies and procedures pertaining to the release of protected health information. * Locates and retrieves records from archived charts, multiple computer systems, and offsite storage. * Maintains the confidentiality of all patient, client, and facility information at all times, both on and off duty. * Follows up on incomplete/inaccurate records as appropriate. * Copies and releases records to authorized parties. * Invoices requestors for copies. * Works in many systems to collect, compile, and release information in the most appropriate and secured method possible. * Knowledge of federal and state laws governing the confidentiality of protected health information (PHI). * Identifies, analyzes, prioritizes, resolves,e and/or escalate problems promptly. Qualifications * High school diploma, General Equivalency Diploma (GED) or higher required upon hire * No experience required * No licensure/certification/registration required Skills and Attributes * Requires critical thinking skills and decisive judgment. * Works under minimal supervision. * Must be able to work in a stressful environment and take appropriate action. * Excellent communication and organizational skills, detail orientated, and ability to work in a team environment. Physical Demands * Standing: Occasionally * Walking: Occasionally * Sitting: Frequently * Lifting 0-25 lbs: Rarely * Lifting 25-75 lbs: Never * Lifting over 75 lbs: Never * Carrying 0-25 lbs: Rarely * Carrying 25-75 lbs: Never * Carrying over 75 lbs: Never * Pushing/Pulling 0-25 lbs: Rarely * Pushing/Pulling 25-75 lbs: Never * Pushing/Pulling over 75 lbs: Never * Climbing: Rarely * Bending/Stooping: Rarely * Kneeling: Rarely * Crouching/Crawling: Rarely * Reaching: Occasionally * Talking: Frequently * Hearing: Occasionally * Repetitive Foot/Leg Movements: Never * Repetitive Hand/Arm Movements: Frequently * Keyboard Data Entry: Frequently * Running: Never * Vision: Depth Perception: Frequently * Vision: Distinguish Color: Frequently * Vision: Seeing Far: Frequently * Vision: Seeing Near: Frequently Owensboro Health Core Commitments INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers. RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community. TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future. INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health. SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do. EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service. Associated topics: department of health, drug, health care, oncology, patient, physician, psychiatrist, pulmonary, therapeutic, therapist

Keywords: Owensboro Health, Evansville , INFORMATION RELEASE SPECIALIST (Whitesville), Other , Whitesville, Indiana

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