Customer Operations Specialist
Company: Manpower
Location: Evansville
Posted on: January 11, 2021
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Job Description:
We are currently recruiting for a Customer Operations Specialist
for a client on the west side of Evansville. This position will
work day shift and will be paid $16 an hour. If you have the
following qualifications, go to www.manpower.com and click "sign
up", attach your resume and call me at 812.429.7321Customer
Operations Specialist Job Description:The Customer Operations
Specialist position is to provide customer service focused account
management and distribution support for the medical channel. This
position utilizes standard computer software applications in order
to effectively answer questions, communicate with the institutional
channel, and execute orders with specific focus on hospital
customers about the distribution and logistics of products.
*Creates and manages orders and generates operational reports
including updating monthly metrics. Daily interaction with
customers via written and phone communication. *Displays strong
interpersonal and communication skills when dealing with internal
and externalCustomers and adapting behavior and response to
situation. Proactively seeks to develop relationships with key
contacts, both internally and externally.*Effectively manages
hospital accounts and orders per approved departmental procedures.
*Proactively identifies problems and offers alternative solutions.
Takes personal responsibility for any decisions made. *Generates
customer scorecards and reports that will be presented in Customer
Business Reviews. *Works with Sales Representatives, Manager, and
Analyst to identify deviations in performance metrics and works to
improve service, quality and value for our customers. *Demonstrates
thorough understanding of distribution logistics by coordinating
product delivery through a variety of sources.*Actively
participates in a team-based, collaborative environment by
recognizing and taking fulladvantage of the team's complimentary
skills, experience and perspective. *Follows through on commitments
to customers (internal and external), while achieving individual
and team objectives.Job Requirements: *Degree preferred*2+ years of
Account Management experience required *Logistics and Distribution
knowledge strongly preferred *2+ years of phone customer service
experience preferred *Problem solving skills, excellent oral and
written communication skills, and participation in cross functional
teams. *Intermediate knowledge of Microsoft Office Products (Word
and Excel including Pivot Tables) is required*Good organizational
and time management skills*Ability to work with Sales and other
support areas, to ensure resolution to customer issues. *Knowledge
of SAP Order to Cash preferred but not required or equivalent data
entry software experienceIf you have these qualifications go to
www.manpower.com, fill in your information and call
812.429.7321
Keywords: Manpower, Evansville , Customer Operations Specialist, Other , Evansville, Indiana
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