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Change Control Administrator Lead

Company: OneMain Financial
Location: Evansville
Posted on: November 20, 2020

Job Description:

Responsibilities -

  • Support Technology Development Coordinator and Manager with conducting impact analyses, identifying key stakeholders of change, potential resistance, and potential development change champions and advocates to support implementation
  • Analyze and document user productivity tools from third-party providers for product changes looking for features that are new, changed, and deprecated during the providers software release cycle
  • Analyze and document changes in existing features, new and existing product issues
  • Analyze, document, and support programmatic integration into third party productivity tool
  • Evaluate and ensure system readiness for changes, updates, or enhancements amongst Onemain platform providers
  • Work with internal support personnel and external vendors to resolve problems identified in software and implementation of third-party software into the corporate ecosystem
  • Instrument monitoring points in delivered systems to identify areas where performance and error processing can be integrated into the EMC and other technical reporting systems
  • Analyze and resolve differences between generally available features in products and features that are not available when implemented in the corporate ecosystem
  • Work with internal support personnel and external vendors to integrate non-homogeneous products together when required
  • Research and recommend hardware required to deliver content and collaboration
  • Provide technical support to create training development
  • Support and engage senior leaders and stakeholders
  • Support individual users with complex issues, incidents, or outages with Technology changes, updates, or enhancements
  • Ensure that change processes are defined and executed for all collaboration productsSkills and Qualifications -
    • Ability to establish and maintain strong relationships across the Enterprise
    • Customer focused; desire to support others through change and to successful implementation of Technology initiatives
    • Excellent active listening skills
    • A solid understanding of how to support internal customers through change
    • Flexible and adaptable, ability to be successful in different situations and scenarios
    • Ability to positively influence others and move toward a common vision or goal
    • Ability to triage issues, perform root cause analysis, and resolve problems
    • Organized with a natural inclination for planning, strategy, and process development
    • Team player that can successfully collaborate with others
    • Bachelors degree in Computer Science, Computer Programming, or related field
    • 2+ years of experience working with Microsoft 365
    • Technically proficient in Microsoft 365 applications including (but not limited to) Excel, Word, Outlook, PowerPoint, and TeamsNote: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.Benefits:Because we want our team members to bring us their very best every day, we believe they deserve the right opportunities and benefits. That's why we packed our comprehensive benefits package for full- and some part-timers with:
      • Health and wellbeing options for team members and their dependents
      • Up to 4% matching 401(k)
      • Tuition reimbursement
      • Continuing education
      • Bonus eligible
      • Paid time off
      • Paid volunteer time
      • And moreOur Company:OneMain Financial is the country's largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable and transparent installment loans. Our customers turn to us every day-online and at 1,500 branches in 44 states-to help them take control and improve their financial lives with solutions for debt consolidation, medical expenses, household bills, home improvements and auto purchases. Our talented and dedicated team members constantly look for responsible ways to serve our customers when, where and how they want. It's all about doing the right thing-a mission that hasn't changed for more than 100 years.#LI-DB1

Keywords: OneMain Financial, Evansville , Change Control Administrator Lead, Other , Evansville, Indiana

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