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Tech Support Specialist

Company: Onemain Financial
Location: Evansville
Posted on: February 13, 2020

Job Description:

Job DescriptionOneMain is looking for Support Specialists to join our team in Evansville, IN. --OneSupport is an internal help desk that provides technical and account support to OneMain team members. Applicants must have strong customer service experience with the capability and desire to learn the financial and technical skills required for the position. An extensive training program is provided to all new team members. This position offers excellent opportunities for career growth.Responsibilities:

  • Resetting Passwords for --Team Members
  • Providing basic support for technical issues including: email, PC, printers, laptops, etc.
  • Providing support to Team Members with application, account servicing and balancing issues.
  • Other duties as assigned.Job Requirements:
    • Strong Verbal and Written Communication Skills
    • Problem Solving
    • Detail Oriented
    • Accepting of Change
    • Multi-Tasking
    • Ability to Work in a Fast Paced Environment
    • Flexibility (some nights and weekends required)Hours: During the training period, the hours will be from 8 AM to 5 PM. Once trained, the hours are as follows:
      • Mon ------ Friday ------ the center is staffed from 7:30 AM to 7:30 PM Monday, Wednesday, Thursday, and Friday and on Tuesdays from 7:30 AM to 9:30 PM
      • Minimum of 4 evening shifts a month; 10 AM to 7 PM, 11 AM to 8 PM, 12 Noon to 9 PM or 1:30 PM to 10:30 PM
      • Minimum one Saturday every other month (7 AM to 3:30 PM), but occasionally may be required to work a Saturday for 2 consecutive months
      • These hours are subject to changeBenefits and compensation:At OneMain, we understand that for our team members to be their best, they need the right opportunities and benefits. -- Our comprehensive benefits package for full-time and some part-time employees includes health and well-being options for team members and dependents, up to 4% matching 401(k), tuition reimbursement, continuing education, incentive pay, paid time off, paid volunteer time and more.

Keywords: Onemain Financial, Evansville , Tech Support Specialist, Other , Evansville, Indiana

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