Customer Service Representative - Collections
Posted on: January 26, 2023
Job Fair: Evansville WorkOne Monday 2/6/2023 from 9:00am -
12:00pm located at 4600 Washington Ave. Ste. 113 Evansville, IN
Find out what it's like to work in an industry that's not about to
slow down- with a company that has a legacy of successful
innovation and be considered for one of our Call Center Career
Opportunities. AT&T offers paid training, competitive wages,
benefits, 401k, paid vacation, weekends off (subject to change),
employee discounts, tuition reimbursement, and so much more!
Interviews ongoing this week! # Evansville Careers # Evansville
Jobs # Callcenter Jobs
This is your opportunity to be the voice of AT&T - a global
leader in communications and technology. As a member of our team,
you'll redefine customer service, creating meaningful connections
with each customer. Every interaction is an opportunity to
introduce the latest technology, services and offers. While you
drive to meet your daily and monthly sales goals, you'll help our
customers stay connected to what matters the most.
How you'll make an impact
In this multi-faceted role, you'll be trained to address a broad
range of customer service call types including, collections,
retention, sales channel coordination, billing and adjustments and
advanced technical support. You'll use creative problem-solving
skills to address complex customer questions and concerns while
navigating between multiple tools and systems to update customer
accounts and maintain records. Your goal will be to provide
effective and timely resolutions for customers and deliver
personalized recommendations for our latest products and services.
Your consultative approach will help you meet monthly sales goals
and to ultimately deliver an outstanding customer experience.
What your day-to-day will look like
- You'll instill confidence and loyalty in the customers through
thoughtful listening, utilizing your knowledge of AT&T's
products and services to effectively service and retain
- You'll be an expert at simplifying the explanation of customer
bills, rate plans, and features of AT&T's products and
- You'll support customers with credit/inbound and outbound
collections, activations, customer service, E-services, revenue,
fraud, business and technical/roaming support inquiries, and other
duties as required.
- You'll also engage Tier 3 support (network and IT), third party
vendors and suppliers as needed to address issues, service faults
and provide customer resolution.
- With your vital knowledge, you'll handle wireless local number
portability (WLNP), relocations, combined bill support, after hours
inquiries and pre-paid service.
- You'll use your problem-solving skills to troubleshoot and
resolve various customer-impacting issues such as voice and data,
that span multiple networks and elements. You'll need to keep up
with changes to technology and applications, so you can provide the
best resolution for the customer.
- Get customers up and running with the latest products and
services such as air cards, USB devices, as well as
AT&T-provided software & applications.
- In this full-time position (40 hours/week) you'll work a set
schedule including breaks, lunches and scheduled open time to
ensure availability to answer the customer's call and provide
What you can look forward to
- Competitive pay starting $18.87 per hour.
- Paid training and additional resources to support you.
- Excellent benefits package with medical/dental coverage, 401(k)
plan, tuition reimbursement and paid time off.
- Employee Discounts of up to 50% off on:
- Eligible AT&T wireless plans (up to two accounts per
employee; up to 10 lines per account) and wireless accessories
- AT&T Internet (Fiber where available)
- AT&T phone & AT&T wireless home phone
What we're looking for
- Call center or customer service experience
- Flexibility to work any schedule during hours of operation is
essential. Specific job assignments may require day, evening,
weekend, or holiday hours. Occasional overtime may be
- Desire to work onsite in one of our call centers.
Career possibilities are limitless with AT&T. You will have the
chance to round out your experience with training on the latest
technology, devices and our entire lineup of products, services and
promotions. If you're ready to take the lead as the voice of
AT&T, we'd love to hear from you!
This job reports to our 5101 Vogel Rd Floor 1 location. If
considered, you must be able to report to this location.
Our Premier Service Consultant earn $754 weekly. With our amazing
salary opportunities, our average starting salary begins at
$39,249.60 per year. Not to mention all the other amazing rewards
that working at AT&T offers. From health insurance to tuition
reimbursement and paid time off to discounts on products and
services just to name a few. There is a lot to be excited about
around here. Individual starting salary within this range may
depend on geography, experience, expertise, and
Keywords: AT&T, Evansville , Customer Service Representative - Collections, IT / Software / Systems , Evansville, Indiana
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