Technical Support Analyst
Company: Faegre Drinker
Location: Evansville
Posted on: January 24, 2023
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Job Description:
Faegre Drinker is a firm designed for clients and designed for
you. We understand that our people are critical to our success and
we are committed to investing in our paraprofessional,
administrative and operations professionals. We are always looking
for talented, service-focused individuals to join our flexible and
high-performing culture. With technology tools and resources that
support our hybrid work environment, our colleagues enjoy a culture
of learning, support for work and personal goals, opportunities to
give back to our communities, and competitive benefits and rewards
programs. At Faegre Drinker, you will have the opportunity to share
your expertise within and across teams and contribute to our
success.Job Description Summary:Faegre Drinker has an opportunity
for a Technical Support Analyst to work with our Technology Service
Delivery team in our Indianapolis offices. You will be part of a
dynamic team dedicated to configuring, installing and supporting
all desktop hardware, software and related end-user technologies.
This position will work with other talented individuals who share a
passion for doing great work in the best interest of our
clients.Job Description:What you would do:Maintain a high level of
customer satisfaction by resolving user reported issues; provides
frequent and clear communication to users, and partners with other
support teams to ensure expedient response timeTroubleshoot and
resolve end-user computing issues related to desktop hardware and
softwareWork directly with end users to provide quick service
restoration and subsequent updates regarding final resolutionManage
and coordinate hardware shipments, conduct inventories, and
configure, install and move a variety of computer hardware and
equipmentWork with other offices to coordinate installation,
delivery, setup and configuration of computer hardware and
softwareProvide input into cross-functional IT groups to ensure a
consistent, stable firm image and imaging processParticipate in the
Problem Management process as needed, including identifying
incident trends and communicating to third-level teams for
awareness and resolutionEnsure that technical knowledge and
inventory records are consistently maintained and updatedPlace and
manage service calls to vendors for system and application
supportProvide back-up support to the Multimedia Services group, as
neededParticipate in Support on-call rotationSpecial projects and
duties, as assignedWhat is expected:Ability to
problem-solveExcellent interpersonal, verbal and written
communication skills, including the ability to communicate
effectively in a virtual environment (e.G., via phone,
web/videoconference)Ability to concentrate on tasks, make decisions
and work calmly and effectively in a high-pressure,
deadline-orientated environmentDemonstrated ability to use good
judgment in taking initiative while asking for direction or
clarification and consulting others, as appropriateWillingness to
be flexible with time and adjust to a changing work
environmentAbility to build and maintain positive relationships,
both internally and externally, while maintaining a client service
orientationAbility to use sound judgment and discretion in dealing
with highly confidential informationAbility to maintain stamina
throughout a standard workday, on and off-siteAbility to maintain
regular attendance and work regularly scheduled hoursAbility to
take direction and accept supervisionDemonstrated ability to work
independently, organize and accurately prioritize work, be
detail-oriented, understand when urgency is required and use good
judgment in varied situationsAbility to work effectively with
co-workers in a team-oriented, collaborative environmentWhat we
offer:Flexible working environment for work-life successOpportunity
to participate in firm-sponsored volunteer eventsWellness
programming with personalized content and activitiesProfessional
environment and the opportunity to work with experts at the top of
their fieldsVariety of health plan options, as well as dental,
vision and 401(k) plansGenerous paid time offHybrid work
arrangementWhat is required:Bachelor's degree, preferably in
Computer Science, or equivalent work experienceA minimum of four
years' experience with computer hardware and application support,
including configuration, maintenance, and
troubleshootingDemonstrated proficiency or experience with
supported Windows Operating Systems, the Microsoft Office product
suite, and common enterprise applications (e.G., WebEx, Skype,
Adobe, etc.)Familiarity with ITIL Incident Management
processesExperience supporting mobile devicesHigh proficiency in
exceptional client service skillsWhat is preferred:Microsoft
CertificationITIL v3 CertificationFamiliarity using remote tools
for supportFaegre Drinker Biddle & Reath LLP participates in the
federal government's E-Verify program. With all new hires, we
provide the Social Security Administration and, when applicable,
the US Department of Homeland Security with information from each
new employee's Form I-9 to confirm work authorization.Faegre
Drinker Biddle & Reath LLP is an Equal Opportunity Employer and is
committed to providing equal employment opportunities to all
employees and applicants for employment. We do not discriminate on
the basis of race, color, religion, age, national origin,
disability, sex, sexual orientation, gender, gender identity,
gender expression, marital status, veteran or military status, or
any other characteristic made unlawful by applicable federal, state
or local laws. Equal employment opportunity will be extended to all
persons in all aspects of employment, including retirement, hiring,
training, promotion, transfer, compensation, benefits, discipline
and termination.Notice to Recruiters and Staffing Agencies: Faegre
Drinker Biddle & Reath (and any subsidiary) has an internal
recruiting department and does not accept unsolicited resumes.
Keywords: Faegre Drinker, Evansville , Technical Support Analyst, IT / Software / Systems , Evansville, Indiana
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