Company: ProBleu, Inc.
Posted on: February 23, 2021
Location Evansville, IN
Type Full Time
ProBleu, Inc., a leader in IT Services & Support, is accepting
applications for a full time position requiring experience with
PC/network hardware and software configuration, maintenance,
network troubleshooting, and issue resolution. Must be able to
resolve technical issues and support customers by telephone. Must
be thorough, detail-oriented, and flexible to assist with a variety
of technical tasks, questions, and projects. Must be proficient
with installation, setup, and configuration of desktop/laptop
hardware and software, Microsoft Windows, Microsoft Office, and
other common applications, printers, peripherals, and
In this role, you will provide quality customer service with
technical expertise while at clients' sites as well as via
telephone, email, instant messaging, and remote access. Position
requires strong customer interaction skills and the ability to work
both independently and within a team environment.
THE IDEAL CANDIDATE
- Loves to work with computers and people;
- Can document their work so others can learn;
- Doesn't give up easily but knows when to ask for help from
- Is a strong self starter who has strong initiative;
- Works well with a team to help expand everyone's knowledge and
What You'll Be Doing
Respond to inquiries and requests for assistance. Investigate
hardware/software problems and perform repairs.
Install, configure, and support internal organization's and
customer organization's LAN, WAN, and Internet system or segments
Responsible for hardware and software installation, maintenance,
Routine network administration and maintenance (monthly remote and
Configure and test computer hardware, networking hardware/software
and operating system software
Gather data pertaining to customer needs, and use the information
to identify, predict, interpret, and evaluate system and
Maintain and administer computer networks and related computing
environments, including computer hardware, systems software, basic
applications software, and all configurations.
Maintain logs related to network functions, as well as maintenance
and prepare records for clients.
Post and record daily account of time spent performing client
Monitor network performance in order to determine whether
adjustments need to be made, and determine what and where changes
will need to be made in the future. Determine hardware and software
requirements for such changes.
Responsible for communicating with clients via email, phone and/or
in-person, as well as completing and sending regular follow-up
Implement security measures in order to protect data, software, and
Train people in computer systems as needed.
Research new technology and recommend its implementation.
Monitor and support critical network services such as(DNS, DHCP,
Perform service calls in a timely manner and answer users inquiries
to resolve problems.
Work toward getting approved certifications
Help grow the company through writing blog articles or twitter,
networking, referring new clients, etc
CompTIA A+ and Network+ certifications are required, but may be
obtained within 6 months of employment paid by ProBleu.
A valid Driver's License will be required.
Ability to troubleshoot and diagnose laptops and desktops
Can easily toggle between working independently and with others
Ability to work on-site at our Evansville office
Troubleshoot and repair Windows and Mac desktops and custom
Keen critical thinking skills and problem-solving abilities
Ability to prioritize tasks and focus on the vital few instead of
the trivial many
Support customers primarily off-site with occasional on-site
assistance to senior technicians.
Documentation and time management expertise a must
Strong Communication skills
Strong commitment to Customer Service
Ability to work outside of normal office hours as needed or
required by client projects
Eagerly willing to tackle unfamiliar problems and research "best
An innate sense of urgency to complete projects quickly yet
Excellent verbal and written communication skills and demonstrated
ability to "think on your feet"
Strong interpersonal and organizational skills
Demonstrated ability to manage deadlines
IT degree or equivalent experience in the field
Experience troubleshooting Windows 8.1/10 and Apple OS
Experience troubleshooting desktops & laptops
MCSE, CCNA, or equivalent certifications and/or experience in a
related field is a plus.
May be required to lift equipment weighing up to 75 pounds
Percentage of travel 20%
Keywords: ProBleu, Inc., Evansville , PC/Network Technician, IT / Software / Systems , Evansville, Indiana
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