Guest Service Representative
Company: Kana Hotel Group
Location: Hampton
Posted on: May 26, 2023
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Job Description:
**Primary Responsibilities** Greet guests and perform
check-in/out procedures Follow all cash and credit card procedures
required by hotel and brand standard Check house count to determine
the rooms available for the day Review credit limit exception
report & gets additional approval if necessary Check expected
departures for today & clears checkouts or extends stays after
check out time Update housekeeping room status when received from
housekeeping Balance departments from daily activity report at the
end of shift Performs cashier shift change when cash is in balance
Explain any of the hotels promotional items to each guest checking
in & gives them to any guest who requests them Mention various
hotel amenities, (i.e. free breakfast, spa, fitness center, voice
mail, etc.) to guests during lags in phone or in-person
conversations Respond promptly to any guests inquiries or
complaints; Offers alternate solution if guest demand cannot be met
Demonstrate commitment to servicing the guest by being hospitable
and accommodating Document any guest accidents by completing the
accident report form Ability and flexibility to work various shifts
including evenings, weekends, and holidays **Education/Experience**
High School diploma or GED preferred One year hospitality
experience required Customer service experience required Experience
handling cash and credit card procedures Attention to detail
Knowledge of the hotel layout, all amenities offered, and all
procedures & organization. Knowledge of local geographic area
knowledge, area businesses & services, major highway/street
information, and community events & attractions. Kana Hotel Group's
mission is to be one of the most admired and service quality driven
hotel companies in the industry. We will accomplish our goal by
creating an atmosphere of friendly employee behavior and delivering
the highest quality service and value to our guests. From our Team
Members to our General Managers and Regional Support team, we seek
people who have a passion for the hospitality business and want to
grow with us. Most of our existing leadership team members have
been promoted from within the company. As a member of our team, you
will be expected to contribute your talents and energies to improve
the environment and quality of the company, as well as the companys
services. In return you will be given opportunities to grow and
advance in your career. *Our company provides equal employment
opportunities to all employees and applicants for employment and
prohibits discrimination and harassment of any type without regard
to race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic
protected by federal, state or local laws. This policy applies to
all terms and conditions of employment, including recruiting,
hiring, placement, promotion, termination, layoff, recall,
transfer, leaves of absence, compensation and training.* **Apply
for Guest Service Representative**First name Last name Email
address Phone number I would like to receive updates about my
application via SMS Address (optional) City (optional)
State/Province Zip/Postal Code Yes No Please add your resume 10MB
limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE
Please add your resume 10MB limit; .pdf, .doc, and .docx file types
are accepted.
Keywords: Kana Hotel Group, Evansville , Guest Service Representative, Hospitality & Tourism , Hampton, Indiana
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