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Senior Procurement Manager - Customer Service and Food & Beverage

Company: Drury Inn & Suites Cape Girardeau
Location: Cape Girardeau
Posted on: March 18, 2023

Job Description:

Position can be based in the Cape or St. Louis Corporate Offices.
Property Location:
1820 County Road 319 - Cape Girardeau, Missouri 63701


Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.


So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

- Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
- Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
- Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
- Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
- Retirement - Company-matched 401(k)
- Award-winning - Ranked among Forbes' Best Midsize Employers (2023) and highest in Guest Satisfaction Among Upper Midscale Hotel Chains by J.D. Power 17 years in a row (that's a record!)


Responsible for the negotiation, contracting, and contract management of all Food & Beverage material, equipment, supplies, and services. Responsible for filling all Customer Service/Food & Beverage requests for material, equipment, parts, supplies, and services from operating hotels, in a manner consistent with Drury Hotels standards of excellence and cost effectiveness. Coordinate communication between various DI Supply departments as needed to ensure timely and thorough responses.

Job Duties:

-Work closely with the ownership groups; especially the Design and D--cor Departments.
-Identify sources for new items such as repair and maintenance parts.
-Locate, screen and qualify vendors and determine their suitability to conduct business in accord with company needs and requirements.
-Purchase repair and maintenance parts in a timely and cost efficient manner after reviewing vendor warranties.
-Resolve vendor issues and customer claims in expeditious and appropriate manner per policy.
-Work closely with all DI Supply departments regarding issues reported by hotels/ownership and resolutions.
-Work closely with the Warehouse team concerning supply truck deliveries, UPS/LTL shipments and hotel returns.
-Develop/implement procedures, metrics, and systems for Customer Service and Food & Beverage to enhance efficiency/effectiveness and drive continuous improvement.



Five to ten years of hospitality experience or equivalent purchasing experience.

Education and/or Experience:

Required - Bachelor degree in business or related area.

Knowledge and Skills:

-Operational knowledge of Drury Hotels/ Hotel Management experience a strong plus.
-Possess the knowledge or ability to learn about a wide spectrum of products regarding their specifications, application, and performance expectations.
-Understanding the complete processes of building, operating, and renovating hotels from a purchasing standpoint.
-Principles and practices of supervision and management.
-Purchasing concepts and techniques.
-Principles of customer service.
-Effective negotiation techniques.
-Basic budget development and monitoring.

This position is based at in Cape Girardeau or St. Louis corporate offices.

Rise. Shine. Work Happy. Apply Now.

Keywords: Drury Inn & Suites Cape Girardeau, Evansville , Senior Procurement Manager - Customer Service and Food & Beverage, Hospitality & Tourism , Cape Girardeau, Indiana

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