Team Leader
Company: H&R Block
Location: Carbondale
Posted on: January 26, 2023
Job Description:
450941BRTitle:Team LeaderWhat you'll do... :Joining us as a Team
Leader , you'll provide leadership to a customer-centric team of
associates and accelerate their seasonal tax business by managing a
single H&R Block tax office.You'll serve as the front-line
manager to provide leadership and development of tax office
associates, delivering an outstanding client experience, and
achieving all office related growth objectives. We'll help you
advance your knowledge and skills you'll need to excel with us as
you serve as a knowledgeable resource on tax topics and products
for associates. As needed, you'll also prepare accurate tax returns
for clients.You'll begin working a flexible part-time schedule in
the fall as you ramp up for the busy tax season, then transition to
a full-time schedule from January through April. After working a
successful tax season, you may find that you want to apply to
return for subsequent seasons, or even apply for advancement
opportunities.Day to day, you'll...
- Partner with the District General Manager to create and
implement office-level growth plans, which includes developing
local partnerships and managing office community involvement
- Assist the District General Manager in recruiting and
interviewing candidates for tax office associate positions
- Serve as point of contact for onsite escalated client service
concerns
- Ensure clients are scheduled properly and conflicts are
resolved
- Lead daily activities to ensure that all tax office associates
work is completed according to deadlines, with attention to quality
standards, priorities and overall goals
- Build an engaging team environment by training and coaching
associates to execute on Standard Operating Procedures (SOP) and
recognizing outstanding associate contributions
- Lead daily team meetings and communicate essential information
to tax office associates
- Create associate work schedules and ensure accurate timekeeping
and overtime management
- Prepare tax returns, as requiredJob
ID:450941BRCity:CARBONDALEState:IllinoisAbout H&R Block...
:H&R Block's purpose is simple: To provide help and inspire
confidence in our clients and communities everywhere. We've been
true to that purpose since brothers Henry and Richard Bloch founded
our company in 1955. Since then, we've grown to have approximately
12,000 offices throughout the United States and around the world.We
are a people company first and a tax company second. People who
join H&R Block say it feels like being part of something
bigger. A place with an amazing and storied history, but with a
strong and urgent focus on the future. Maybe it's how determined,
forward thinking and innovative we are, or how accessible our
leadership is. We believe it's all those things, and much
more.H&R Block is committed to diversity and inclusion and is
proud to be an equal opportunity employer. We consider qualified
applicants regardless of race, color, religion, creed, gender,
national origin, age, disability, veteran status, marital status,
sex, gender expression or identity, sexual orientation,
citizenship, or any other legally protected class. All qualified
applicants are welcomed and encouraged to apply.It would be even
better if you also had... :
- 2+ years as a Tax ProfessionalPerks of the job...Being here has
its benefits. Our benefit offerings can help you plan for the
health, well-being and financial wellness needs for you and your
family.At Block, seasonal associate benefits include:
- Medical coverage
- Retirement savings plans
- Tax prep benefit
- Potential for incentive pay
- Other perks like flexible options that meet your life,
collaborative teams and much more!Qualifying associates can enroll
themselves and/or their eligible dependents in medical and
prescription drug coverage; can participate in the H&R Block
Retirement Savings Plan (401(k) Plan), the Employee Assistance
Program, (virtual) fitness center programs, and the associate
discount program; are automatically enrolled in Business Travel
Accident Insurance; and receive Associate Tax Prep benefit.What
you'll bring to the team... :
- Prior experience working in a customer service, shift leader,
or similar role
- Experience supervising or managing people
- Successful completion of the H&R Block Tax Knowledge
Assessment or Income Tax Course
- Annual completion of 18-hours of continuing education and
ability to meet all other IRS and applicable state
requirements
- Customer-centric mindset with strong communication skills
- Computer proficient with the ability to use MS Office
- Demonstrated ability to work independently with minimal
supervision
- Passionate, determined, resilient under stress and a will to
win attitude
- Able to work a flexible work schedule of 40 hours per week and
flexibility in work assignments based on business needs
- High school diploma / equivalent or higherPosting Title:Team
Leader
Keywords: H&R Block, Evansville , Team Leader, Hospitality & Tourism , Carbondale, Indiana
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