Customer Service Associate
Company: Careerbuilder-US
Location: West Frankfort
Posted on: January 24, 2023
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Job Description:
Position: Customer Service Associate
Reports To: Team Leaders
Department: Store Operations
Exemption Status: Non-Exempt
Position Overview:
The Customer Service Associate assists customers and helps to
maintain the store appearance. The Customer Service Associate is
responsible for all aspects of customer service, merchandising, and
store maintenance.
Primary Responsibilities:
--- Greet and acknowledge every customer as they enter and exit the
store and as they approach the front end.--- Accurately and
efficiently operate the register.--- Approve refunds for other
Associates up to a specified dollar amount.--- Assist with training
new Sales Associates.--- Be knowledgeable of all promotions and
advertisements to ensure that customer questions can be answered
and to assist with selling product; support Ollie's Army and other
donation programs throughout the year.--- Maintain a neat and
organized front end work area.--- Assist with receiving the truck,
pricing items, merchandising product, and recovering the store.---
Communicate customer needs to Team Leaders when necessary.---
Maintain the cleanliness of the overall store.--- Complete any
additional responsibilities and/or duties as assigned.
Qualifications:
--- Minimum of six months' retail experience in a mid-size to large
retail service-oriented business preferred.--- Ability to work
evenings, weekends, and holidays on a regular basis.--- Ability to
communicate effectively.--- Ability to exercise sound judgment.---
Ability to preserve confidentiality of information.--- Accuracy and
attention to detail.--- Ability to organize and prioritize a
variety of tasks and activities and work within strict timeframes
and deadlines.--- Knowledge of industry terms and processes.---
Outstanding interpersonal and listening skills.--- Must have a
positive attitude and the ability to interact well with customers
and Associates.
Physical Requirements:
--- Ability to lift and carry up to 50 pounds.--- Ability to push
and pull up to 35 pounds.--- Ability to stand for extended
periods.--- Ability to bend and twist frequently.--- Ability to
grip, reach, and pinch with arms and hands frequently.--- Ability
to squat, kneel, balance, and climb ladders occasionally.---
Ability to see, hear, and speak regularly.--- Ability to work in a
constant state of alertness and safe manner.
Ollie's is an equal opportunity employer. In compliance with
Federal and State Equal Opportunity Laws, qualified applicants are
considered for all positions applied for without regard to race,
color, religion, sex, national origin, age, veteran's status,
disability, or any other legally protected status.
Keywords: Careerbuilder-US, Evansville , Customer Service Associate, Hospitality & Tourism , West Frankfort, Indiana
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