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Inside Retail Sales

Company: Purcell Tire & Rubber Company
Location: Henderson
Posted on: January 16, 2022

Job Description:

MISSIONTo sell automotive service, tires, and tire-related services within retail centers or commercial centers with retail capabilities.ESSENTIAL DUTIESAssure that the highest levels of customer service are metUse point of sale system to prepare work orders by describing symptoms, problems, and causes discoveredResolve customer concerns or complaints as they ariseFollow pricing policies which will provide satisfactory gross margins.Obtain approval for work authorized by the customer by obtaining signatureHandle daily cash, credit, national account, and fleet transactionsProvide routine cleaning/maintenance or work area as assignedHandle incoming phone inquiriesEmbrace Purcell's culture of safety and perform all jobs in a safe mannerMeet goals and sales quotas set by supervisorProtect company assetsMay serve as assistant manager (store specific) - *may affect pay type and exempt/non-exemptRegular attendance in accordance with assigned scheduleAbility to perform physical requirements as listed in job descriptionOther essential and non-essential duties, as assigned by management.

REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONSMinimum Education: Associate's Degree or Trade SchoolMinimum Job-Specific Experience: 3-5 yearsManagement Experience: 1-2 yearsDriver's License Required: YesOther Job-Specific Licenses or Certifications Required: Tire Industry Association ATS certification, vendor-provided trainingREQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA's)Job-Specific KSA's:Tire & Automotive Industry - Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets.Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.Customer Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.Tools & Technology KSA's:Computers and Programs - Knowledge and proficient use of computer hardware and software (AS400, Microsoft Excel & Word)Typing - Ability to type at 55 wpmCalculator - Efficient skill with a calculatorPhone Systems - Ability to operate phone systems for the effective communication of information to interested partiesCognitive KSA's:Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).Persuasion - Persuading others to change their minds or behavior.Service Orientation - Actively looking for ways to help people.Communication KSA's:English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Writing & Speaking - Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.PI160787802

Keywords: Purcell Tire & Rubber Company, Evansville , Inside Retail Sales, Hospitality & Tourism , Henderson, Indiana

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