Advanced Medical Support Assistant-medicine And Surgery Specialty-nursing Service
Company: Veterans Health Administration
Location: Marion
Posted on: June 25, 2022
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Job Description:
SummaryThis is an open-continuous announcement open to Veterans,
Federal Employees-Competitive Service, Federal Employees - Excepted
Service, and the public. This announcement will be used for
vacancies located within Nursing Service, Medicine and Surgery
Specialty at any of the locations listed- candidates will be
reviewed and referred as positions become available within Nursing
Service, Medicine and Surgery Specialty.Learn more about this
agencyHelpOverviewAccepting applicationsOpen & closing
dates04/19/2022 to 07/19/2022Salary$40,262 - $52,341 per yearPay
scale & gradeGS 6HelpLocations3 vacancies in the following
locations:Marion, ILEvansville, INRemote jobNoTelework
eligibleNoTravel RequiredOccasional travel - You may be expected to
travel for this position.Relocation expenses
reimbursedNoAppointment typePermanentWork
scheduleFull-timeServiceExceptedPromotion potential6Job family
(Series)0679 Medical Support AssistanceSupervisory statusNoSecurity
clearanceOtherDrug testNoPosition sensitivity and riskNon-sensitive
(NS)/Low RiskTrust determination
processSuitability/FitnessAnnouncement
numberCBSS-11466098-22-EAWControl number649623800HelpThis job is
open toFederal employees - Competitive serviceCurrent or former
competitive service federal employees.Federal employees - Excepted
serviceCurrent excepted service federal employees.The publicU.S.
Citizens, Nationals or those who owe allegiance to the
U.S.VeteransClarification from the agencyThis announcement is open
to Federal employees (Competitive and Excepted Service), the public
and Veterans. If you are a Marion, IL VA Medical Center or VHA
employee, you should apply to announcement
CBSS-111466097-22-EAW.VideosHelpDutiesThe incumbent serves as an
Advanced Medical Support Assistant assigned a Specialty Care
setting involved in a PACT model within the Marion VA Healthcare
System located in Marion, Illinois.Service areas include but are
not limited to Surgery Clinics and Specialty Clinics. The Advanced
MSA provides specialized and expert administrative patient support
while working collaboratively in an interdisciplinary coordinated
care delivery model. Work involves specialized administrative
judgment and the flexible use of a wide range of clinical flow
processes relating to access to care across multiple clinics,
specialties, and/or care in the community resources. Recommends
changes to existing clinic procedures based on current
administrative guidelines. Expertise in utilizing numerous advanced
patient systems in support of multiple clinics involved in an
interdisciplinary coordinated care delivery model. Coordinates with
the patient care team to review clinic appointment availability
(utilization) to ensure that clinic schedules are closely monitored
to effectively support the needs of the clinics, and makes
adjustments as necessary. MSAs at this level develop and/or
maintain effective and efficient communication with the patient,
interdisciplinary coordinated care delivery model teams, VA medical
centers, and other agencies (e.g., assist with communications
during the inpatient to outpatient discharge; communicate with
non-VA medical facilities; prepare correspondence to notify
patients of normal lab results; manage a system for follow-up care
such as consults, tests, etc.). Other assignments at this level
include, but are not limited to: processes incoming patient secure
messaging through MyHealthyVet and coordinates with care team as
appropriate; participates in team huddles and team meetings to
manage, plan, problem solve, and follow-up with patient care by
sharing information and collaborating with the interdisciplinary
team; setting priorities and deadlines, adjusting the flow and
sequencing of the work to meet team and patient needs; identifies
incomplete encounters and communicates findings to providers; as
needed; assists the team to reinforce the plan of care and
self-help solutions; enters appropriate information into the
electronic record; monitors pre-appointment information and/or
requirements to assure readiness for patient visit/procedure;
manages patient systems to verify and validate accuracy and resolve
issues; evaluates patient information and clinic schedule lists to
determine whether the patient requires an immediate appointment;
informs team members about shared patients (i.e., those who receive
their care at multiple VA centers or those who receive care in the
community). For all assignments above the full performance level,
the higher-level duties must consist of significant scope,
administrative independence, complexity (difficulty), and range of
variety as described in this standard at the specified grade level
and be performed by the incumbent at least 25% of the time. Please
Note: Vacancies may be located at any facility/clinic assigned to
Nursing Service, Medicine and Surgery Specialty within the Marion
VA Healthcare System.Current and future vacancies will be filled
from this announcement.The standard tour of duty is Monday-Friday,
however may differ to include Saturday, depending on the needs of
the Agency. Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m.,
excluding weekends and Federal Holidays. Occasional Saturday may be
required depending on location. Telework: Not Available Virtual:
This is not a virtual position. Financial Disclosure Report: Not
requiredHelpRequirementsConditions of EmploymentYou must be a U.S.
Citizen to apply for this job.Selective Service Registration is
required for males born after 12/31/1959.Must be proficient in
written and spoken English.You may be required to serve a
probationary period.Subject to background/security
investigation.Selected applicants will be required to complete an
online onboarding process.Must pass pre-employment physical
examination.Participation in the seasonal influenza vaccination
program is a requirement for all Department of Veterans Affairs
Health Care Personnel (HCP).Participation in the Coronavirus
Disease 2019 (COVID-19) vaccination program is a requirement for
all Veterans Health Administration Health Care Personnel (HCP) -
See "Additional Information" below for details.
QualificationsApplicants pending the completion of educational or
certification/licensure requirements may be referred and
tentatively selected but may not be hired until all requirements
are met. Basic Requirements: United States Citizenship:
Non-citizens may only be appointed when it is not possible to
recruit qualified citizens in accordance with VA Policy.You MUST
meet one of the three combinations of education and experience
described below to meet the BASIC qualifications for this
position:(1) Experience. Six months experience of clerical, office,
customer service, or other administrative work that indicates the
ability to acquire the particular knowledge and skills needed to
perform the duties of the position;OR,(2) Education. One year above
high school;OR,(3) Experience/Education Combination. Equivalent
combination of experience and education are qualifying for entry
level for which both education and experience are acceptable. May
qualify based on being covered by the Grandfathering Provision as
described in the VA Qualification Standard for this occupation
(only applicable to current VHA employees who are in this
occupation and meet the criteria). Grade Determinations: Medical
Support Assistant (Advanced), GS-6(a) Experience. One year of
experience to the GS-5 grade level. In order to be considered at
the GS-6 grade level, you must fully meet (experience must be
documented in your resume or separate KSA responses) both the GS-5
and GS-6 KSAs: GS-5 KSAs i. Ability to operate computerized
programs and [systems] in order to enter, modify, and retrieve
sensitive medical and patient identifying information (PII) into or
from electronic health records, scheduling systems, and/or reports.
ii. Advanced knowledge of medical terminology specific to
understand medical diagnosis and procedures sufficient to
communicate clinical staff instructions to patients. iii. Ability
to schedule medical appointments in a clinical setting. iv. Ability
to work independently in the accomplishment of a wide variety of
duties performing patient support work. v. Ability to communicate
effectively and professionally in person, electronically, and/or by
telephone, with internal and external customers.vi. Skill in
customer service with the ability to identify customer concerns,
and refer to the appropriate staff, as necessary, to ensure a
satisfactory resolution. GS-6 KSAs: i. Ability to collaborate and
communicate [with a wide range of medical clinicians across
multiple disciplines (e.g. medical doctors, nurse practitioners,
physician assistants, psychologists, psychiatrists, social workers,
clinical pharmacists, and nursing staff) to accomplish team goal
setting to ensure medical care to patients is met. ii. Ability to
independently set priorities and organize work to meet deadlines,
ensuring compliance with established processes, policies, and
regulations. iii. Ability to communicate tactfully and effectively,
electronically, by phone, in person, and in writing, with internal
and external customers. This may include preparing reports in
various formats and presenting data to various organizational
levels, [as well as resolving patient concerns. iv. Advanced
knowledge of the technical health care process (including, but not
limited to, scheduling across interdisciplinary coordinated care
delivery and/or care in the community models and patient health
care portals) as it relates to access to care. v. Advanced
knowledge of policies and procedures associated with
interdisciplinary coordinated care delivery and/or care in the
community operational activities that affect patient flow, and
patient support care [administrative functions to include, but not
limited to appointment cycles, outside patient referrals, follow-up
care, overbooking, provider availability, etc. vi. Advanced
knowledge of medical terminology due to the technical nature of
language utilized by clinicians. References: VA Handbook 5005, Part
II, Appendix G-45. The full performance level of this vacancy is
06. Physical Requirements: The work is sedentary. Typically, the
Advanced MSA sits comfortably to do the work. However, there may be
some walking, standing, bending, carrying of light items, etc. No
special physical demands are required to perform the
work.EducationIMPORTANT: A transcript must be submitted with your
application if you are basing all or part of your qualifications on
education. Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities,
schools, or institutions may be used to qualify for Federal
employment. You can verify your education here:
http://ope.ed.gov/accreditation/. If you are using foreign
education to meet qualification requirements, you must send a
Certificate of Foreign Equivalency with your transcript in order to
receive credit for that education. For further information, visit:
http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.Additional
informationThis job opportunity announcement may be used to fill
additional vacancies. This position is in the Excepted Service and
does not confer competitive status. VA encourages persons with
disabilities to apply. The health-related positions in VA are
covered by Title 38, and are not covered by the Schedule A excepted
appointment authority. Pursuant to VHA Directive 1193.01, VHA
health care personnel (HCP) are required to be fully vaccinated
against COVID-19 subject to such accommodations as required by law
(i.e., medical, religious or pregnancy). VHA HCPs do not include
remote workers who only infrequently enter VHA locations. If
selected, you will be required to be fully vaccinated against
COVID-19 and submit documentation of proof of vaccination before
your start date. The agency will provide additional information
regarding what information or documentation will be needed and how
you can request a legally required accommodation from this
requirement using the reasonable accommodation process. Due to
COVID-19, VA is currently in an expanded telework posture. If
selected, you may be expected to temporarily telework, even if your
home is located outside the local commuting area. Once employees
are permitted to return to the office, you will be expected to
report to the duty station listed on this announcement. Management
officials will provide information about returning to the official,
pre-pandemic worksite, when applicable. At that time, you may be
eligible to request to continue to telework depending upon the
terms of your organization's telework policy and the duties of the
position. If you are unable to apply online or need to fax a
document you do not have in electronic form, view the following
link for information regarding an Alternate Application.Read
moreHelpA career with the U.S. government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Opens in a new windowLearn
more about federal benefits.Review our benefitsEligibility for
benefits depends on the type of position you hold and whether your
position is full-time, part-time or intermittent. Contact the
hiring agency for more information on the specific benefits
offered.How You Will Be EvaluatedYou will be evaluated for this job
based on how well you meet the qualifications above.IN DESCRIBING
YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE
ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, r--sum--,
C.V., and/or supporting documentation will be verified. Please
follow all instructions carefully. Errors or omissions may affect
consideration for employment. Experience refers to paid and unpaid
experience, including volunteer work done through National Service
programs (e.g., Peace Corps, AmeriCorps) and other organizations
(e.g., professional; philanthropic; religions; spiritual;
community; student; social). Volunteer work helps build critical
competencies, knowledge, and skills and can provide valuable
training and experience that translates directly to paid
employment. You will receive credit for all qualifying experience,
including volunteer experience. It is the policy of the VA to not
deny employment to those that have faced financial hardships or
periods of unemployment. Veterans and Transitioning Service
Members: Please visit the VA for Vets site for career-search tools
for Veterans seeking employment at VA, career development services
for our existing Veterans, and coaching and reintegration support
for military service members.HelpA career with the U.S. government
provides employees with a comprehensive benefits package. As a
federal employee, you and your family will have access to a range
of benefits that are designed to make your federal career very
rewarding. Opens in a new windowLearn more about federal
benefits.Review our benefitsEligibility for benefits depends on the
type of position you hold and whether your position is full-time,
part-time or intermittent. Contact the hiring agency for more
information on the specific benefits offered.As a new or existing
federal employee, you and your family may have access to a range of
benefits. Your benefits depend on the type of position you have -
whether you're a permanent, part-time, temporary or an intermittent
employee. You may be eligible for the following benefits, however,
check with your agency to make sure you're eligible under their
policies.To apply for this position, you must provide a complete
Application Package which includes:Resume VA Form 10-2850c
Application for Associated Health Occupations can be found at:
https://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf. NOT
REQUIRED AT THIS TIME. The following documents are accepted, and
may be required if applicable to your eligibility and/or
qualifications for this position. Please use this checklistto
ensure you have included all documents required for your
application, such as a copy of your transcript (if using education
to qualify), SF-50's (current/former Federal employees), etc.Cover
LetterDD-214/ Statement of ServiceDisability Letter (VA)LicenseVA
10-2850CPerformance AppraisalProfessional
CertificationResumeSF-15SF-50/ Notification of Personnel
ActionTranscript Veterans' Preference: When applying for Federal
Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt
(CP/CPS/XP), or for Sole Survivor Preference (SSP) in the
questionnaire. You must provide a legible copy of your DD214(s)
which shows dates and character of service (honorable, general,
etc.). If you are currently serving on active duty and expect to be
released or discharged within 120 days you must submit
documentation related to your active duty service which reflects
the dates of service, character of service (honorable, general,
etc.), and dates of impending separation. Additionally, disabled
veterans and others eligible for 10-point preference (such as
widows or mothers of eligible Veterans) must also submit an SF-15
"Application for 10 Point Veteran Preference" with required proof
as stated on the form. Documentation is required to award
preference. For more information on Veterans' Preference, please
visit Feds Hire Vets - Veterans - Job Seekers - Veterans'
Preference.If you are relying on your education to meet
qualification requirements:Education must be accredited by an
accrediting institution recognized by the U.S. Department of
Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees fromschools
accredited by accrediting institutions recognized by the U.S.
Department of Education.Failure to provide all of the required
information as stated in this vacancy announcement may result in an
ineligible rating or may affect the overall rating.
Keywords: Veterans Health Administration, Evansville , Advanced Medical Support Assistant-medicine And Surgery Specialty-nursing Service, Healthcare , Marion, Indiana
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