Manager, Residential and Commercial Services Installation and Repair
Company: Clearwave Fiber LLC
Posted on: January 27, 2023
Clearwave Fiber prioritizes and serves our customers, communities,
and fellow associates. We are here to build something great and
fulfill our purpose of empowering people and communities to connect
and thrive. We are looking for our Manager of Residential and
Commercial Service Installation to take ownership, embrace the
challenge to find a way to make things easier, while delivering a
consistently great customer experience! The Manager of Residential
and Commercial Service Installation manages Installation and Repair
for both residential and commercial services activities of the
organization working through subordinates or through personal
What you will do:
Develops and implements strategic plans related to ensuring that
our customers receive the best experience during installation and
repair as possible, and to accommodate corporate goals.
Manages daily activities and sets performance goals
Review service orders and performs trouble ticket analysis.
Directs staffing, training, and performance evaluations to develop
Assigns work and tasking priorities as necessary to meet
departmental KPIs (key performance indicators).
Prepares and delivers operations presentations as required.
Analyzes and controls expenditures of division to conform to
Prepares periodic operational reports depicting achieved service
Recommends or approves budget, expenditures, and appropriations for
Performs other related duties as assigned to ensure the effective
operation of the department.
What you will need:
Bachelor's Degree in Telecommunications or related field OR,
five-plus years' experience in the field operations.
Ability to read, analyze and interpret general business
periodicals, professional journals, technical procedures.
Must be able to collect, manipulate, and distribute data for
effective root cause analysis.
Requires discretion regarding sensitive company information
regarding client lists.
Must have the ability to work independently and with others and
have strong problem-solving and communication skills.
Ability to develop and train a technical field force.
Must possess excellent oral and written communication skills
Requires an understanding of OPEX and CAPEX as they relate to field
Must be goals and results-driven
Must have experience in face-to-face customer interactions.
Must possess an above-average skill level in the MS Office suite of
products (Word, Excel, and PowerPoint)
Additional Qualifications Desired:
Previous tier II level management experience is a plus.
Experience in Head End operations as it relates to content
Experienced in P&L responsibilities a plus
Must be familiar with the methods and procedures for installing,
documenting, operation and maintenance of customized data and
telecommunication network solutions ranging from Network
Infrastructure Engineering, Network Security, 802.11 Wireless,
Voice over IP, Metro-E, Wi-Fi and Managed Wi-Fi, Complex Network
Configurations, Technical Support, and Training
Knowledge of the broadband technologies with proficiency in
installing, troubleshooting, and maintaining Fiber Optic, Wi-Fi,
and private line services methods and procedures
Must be familiar with advanced working knowledge and proficiency in
troubleshooting and working with Ethernet networks, TCP/IP
connections, routing protocols, Wi-Fi, VOIP Codec's practices and
Must possess a high school diploma and a valid driver's
Working knowledge of AC/DC theory as it applies to
Clearwave Fiber appreciates the role our associates play to help
the company grow, and in return an excellent benefits package is
offered to our associates to recognize the importance of their
contributions such as:
Lucrative bonus plans
Medical, dental, and vision plans - start when you start!
Life insurance (self, spouse, children)
Paid Time Off
401(k) - 100% company match (vesting and matching starts upon hire,
up to 5% of eligible compensation)
Employee Assistance Plan
Employee Referral Plan
Free services, if living within service area
Tuition reimbursement - Clearwave Fiber encourages staff members to
pursue ongoing education and gain industry certifications
Associate recognition program
Collaborative work environment
Our Core Values:
Purpose - We are about more than ourselves.
Ownership - We are owners.
Courage - We embrace challenge.
Resourcefulness - We find a way.
Simplicity - We focus on what matters.
Clearwave Fiber, a 100% Fiber Optic Internet provider offering
business, enterprise, and residential communications services, is
expanding its network to reach new communities across the Midwest
and Southeast regions. This new venture was formed from Hargray
Fiber and Clearwave Communications. Clearwave Fiber has the
financial backing of Cable One, GTCR, Stephens Capital, and The
Pritzker Organization. Our Team of more than 400 colleagues is
committed to delivering the most advanced technology and customer
service. If you enjoy technology and are passionate about working
with a new venture with strong investment partners, we'd like to
invite you to consider joining us in this endeavor.
Clearwave Fiber is committed to keeping our associates and
customers safe. Job offers are contingent upon the results of
background, drug screening, and reference check. Only after
successfully passing these pre-hire clearances are individuals
approved for hire and ready to start their successful and rewarding
Keywords: Clearwave Fiber LLC, Evansville , Manager, Residential and Commercial Services Installation and Repair, Executive , Harrisburg, Indiana
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