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Manager, Residential and Commercial Services Installation and Repair

Company: Clearwave Fiber LLC
Location: Harrisburg
Posted on: January 27, 2023

Job Description:


Clearwave Fiber prioritizes and serves our customers, communities, and fellow associates. We are here to build something great and fulfill our purpose of empowering people and communities to connect and thrive. We are looking for our Manager of Residential and Commercial Service Installation to take ownership, embrace the challenge to find a way to make things easier, while delivering a consistently great customer experience! The Manager of Residential and Commercial Service Installation manages Installation and Repair for both residential and commercial services activities of the organization working through subordinates or through personal projects.

What you will do:

Develops and implements strategic plans related to ensuring that our customers receive the best experience during installation and repair as possible, and to accommodate corporate goals.
Manages daily activities and sets performance goals accordingly.
Review service orders and performs trouble ticket analysis.
Directs staffing, training, and performance evaluations to develop staff.
Assigns work and tasking priorities as necessary to meet departmental KPIs (key performance indicators).
Prepares and delivers operations presentations as required.
Analyzes and controls expenditures of division to conform to budgetary requirements.
Prepares periodic operational reports depicting achieved service levels.
Recommends or approves budget, expenditures, and appropriations for the department.
Performs other related duties as assigned to ensure the effective operation of the department.

What you will need:

Bachelor's Degree in Telecommunications or related field OR, five-plus years' experience in the field operations.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures.
Must be able to collect, manipulate, and distribute data for effective root cause analysis.
Requires discretion regarding sensitive company information regarding client lists.
Must have the ability to work independently and with others and have strong problem-solving and communication skills.
Ability to develop and train a technical field force.
Must possess excellent oral and written communication skills
Requires an understanding of OPEX and CAPEX as they relate to field operations.
Must be goals and results-driven
Must have experience in face-to-face customer interactions.
Must possess an above-average skill level in the MS Office suite of products (Word, Excel, and PowerPoint)

Additional Qualifications Desired:
Previous tier II level management experience is a plus.
Experience in Head End operations as it relates to content delivery.
Experienced in P&L responsibilities a plus
Must be familiar with the methods and procedures for installing, documenting, operation and maintenance of customized data and telecommunication network solutions ranging from Network Infrastructure Engineering, Network Security, 802.11 Wireless, Voice over IP, Metro-E, Wi-Fi and Managed Wi-Fi, Complex Network Configurations, Technical Support, and Training
Knowledge of the broadband technologies with proficiency in installing, troubleshooting, and maintaining Fiber Optic, Wi-Fi, and private line services methods and procedures
Must be familiar with advanced working knowledge and proficiency in troubleshooting and working with Ethernet networks, TCP/IP connections, routing protocols, Wi-Fi, VOIP Codec's practices and procedures.
Must possess a high school diploma and a valid driver's license.
Working knowledge of AC/DC theory as it applies to telecommunications.


Clearwave Fiber appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions such as:

Lucrative bonus plans
Medical, dental, and vision plans - start when you start!
Life insurance (self, spouse, children)
Paid Time Off
401(k) - 100% company match (vesting and matching starts upon hire, up to 5% of eligible compensation)
Employee Assistance Plan
Employee Referral Plan

Additional Perks
Free services, if living within service area
Tuition reimbursement - Clearwave Fiber encourages staff members to pursue ongoing education and gain industry certifications
LinkedIn Learning
Associate recognition program
Advancement opportunities
Collaborative work environment

Our Core Values:

Purpose - We are about more than ourselves.
Ownership - We are owners.
Courage - We embrace challenge.
Resourcefulness - We find a way.
Simplicity - We focus on what matters.

About us:
Clearwave Fiber, a 100% Fiber Optic Internet provider offering business, enterprise, and residential communications services, is expanding its network to reach new communities across the Midwest and Southeast regions. This new venture was formed from Hargray Fiber and Clearwave Communications. Clearwave Fiber has the financial backing of Cable One, GTCR, Stephens Capital, and The Pritzker Organization. Our Team of more than 400 colleagues is committed to delivering the most advanced technology and customer service. If you enjoy technology and are passionate about working with a new venture with strong investment partners, we'd like to invite you to consider joining us in this endeavor.

Pre-hire Processes:
Clearwave Fiber is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.



Keywords: Clearwave Fiber LLC, Evansville , Manager, Residential and Commercial Services Installation and Repair, Executive , Harrisburg, Indiana

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