Service Manager - Flora
Company: Sydenstricker Nobbe Partners
Location: Flora
Posted on: January 27, 2023
|
|
Job Description:
Position Specifics Department: Service Reports to: Divisional
Service Director, Divisional Manager Supervises: Service Writer,
Service Advisor, Service Technician, JD TECH StudentPurposeManages
service operations within the dealership to ensure customer
satisfaction and maximize return on investment by optimizing
service department processes. Grows profitable service labor sales
and exercises disciplined expense control. Attracts, retains, and
assists with development of department personnel.Responsibilities
Communicates, enforces and monitors service department processes to
ensure customer satisfaction Creates annual location service
department goals and budget, in alignment with the organizations
financial and operational objectives Executes service department
marketing plan with the direction from corporate service manager
and marketing manager Coordinates customer clinics, field days, and
related promotional events Ensures that all service warranty and
Product Improvement Program claims within the required timeframe to
receive maximum credit Schedules and assigns jobs and work areas to
employees in the service department according to their skills and
knowledge Reviews work orders for completeness and accuracy prior
to customer billing Coordinates customer clinics, field days and
related promotional events Manages recruiting, staffing and
employee development activities for employees reporting to this
position Assists with the development and training of service
personnel and completes performance reviews of service staff May
participate in Service EDUCATE Training programs required for the
development of skills and knowledge Operates and maintains
vehicles, tools and equipment required to perform job
responsibilities Maintains a clean work area and performs work in a
neat and orderly fashion Follows all safety rules and regulations
in performing work assignments Maintains knowledge of John Deere
and competitive productsExperience, Education, Skills and Knowledge
3+ years of experience working in a service department;
demonstrated experience consistently meeting performance metrics
preferred Experience with off road, construction, lawn, or heavy
equipment Experience operating vehicles, tools, and equipment for
diagnostic purposes Experience with basic computer functions;
experience using Service ADVISOR or other computer based diagnostic
repair tools preferred Experience leading and working cooperatively
in a team environment Experience communicating effectively
Experience analyzing and interpreting internal reports Must have an
adequate toolset to perform job responsibilities High School
Diploma, GED, or equivalent experience required; Associates degree
preferred Valid drivers license required; CDL (Commercial Drivers
License) preferredLocation: 11265 Old Highway 50, Flora, IL
62839Job Type: Full-time
Keywords: Sydenstricker Nobbe Partners, Evansville , Service Manager - Flora, Executive , Flora, Indiana
Click
here to apply!
|