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Service Delivery Manager

Company: Applab Systems Inc
Location: Princeton
Posted on: January 25, 2023

Job Description:


Hope you are doing good...!

I am Ravi represented to Applab Systems and I have an excellent job opportunity for you. Please find the below job description and if you are comfortable, please reply or contact me for further discussion.

Job Title: Service Delivery Manager
Location: Princeton, NJ (Day 1 onsite)
Job Type: 6-12+ month Contract

Job Description:

  • Managing the day-to-day service management operations across all towers.
  • Raise Key issues and risks to the senior management and executives at customer.
  • Responsible for providing finance dashboard, operational and executive metrics to customer.
  • Responsible for governance of the service delivery personnel.
  • Responsible for providing and running quarterly service reporting meetings with customer.
  • Responsible for initiating changes to the scope of the service delivery operations.
  • Responsible for annual reconciliation of scope of service delivery (for e.g. changes in number of applications, significant changes in volume of service delivery tasks).
  • Help drive changes in service delivery personnel based on the directions provided by customer.
  • Overall responsible for managing escalations next to Cluster Leads.

    The required key skills and knowledge include:
    Operations Management Domain awareness of R&D Functional areas.
    Ability to work with Senior Leadership and provide effective leadership to Support personnel Proactive management of issues and risks related to Service Delivery operations through escalation channels at customer.

    • Co-ordination with On-Site Engineers and attending customer calls.
    • Raising risks, issues and escalation to senior management and customer.
    • To create all quality documents, collect metrics data and conducting Audits. To perform Value creation and KM activities.
    • To create project plans and keep track of schedule for on time delivery as per the defined quality standards.
    • To ensure process improvement and compliance and participate in technical design discussion and to review technical documents.

      Mandatory Skills: Project and Service Delivery Management with Life Science & Pharma experience


      Ravi Kant
      +1 732-847-2072 Ext. 587
      AppLab Systems, Inc.
      4365 Route 1 South, Suite 105, Princeton, NJ 08540

Keywords: Applab Systems Inc, Evansville , Service Delivery Manager, Executive , Princeton, Indiana

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