Regional Director - Southern Illinois

Company: Help at Home, LLC
Location: Carbondale
Posted on: February 25, 2021

Job Description:

Help at Home is still hiring in your community!Help at Home is the nation's leading provider of high-quality support, providing a gold standard of care to seniors and people with disabilities.Right now, our clients need us more than ever. We are still hiring compassionate caregivers, and we are taking every precaution to protect our communities.We commit to being transparent and open in our hiring process to ensure your health and safety. Our clients, caregivers and employees will always be our top priority.The Regional Director will manage all operational activities for DD services for the state, including oversight of branch services to ensure quality, compliance with state and federal regulations, adherence to Company policies and procedures, and efficient use of systems. Key to the role is relationship-building with stakeholders, such as governmental officials, CCUs and peers within the company. It is expected that the incumbent with manage the selection and development of the team, along with developing, managing the budget and monitoring financials and key metrics. Also critical to the role is maintaining a high level of quality in the delivery of services, and directing a high-integrity and ethical workplace.Responsibilities* Implements and interprets service and operations policies for all new contracts* Organizes and administers all services and operation with the services area* Responsible for overseeing the recruitment, screening, selection and training of all area directors, branch managers, jointly with HR* Delegates duties and establishes proper accountability for area managers and branch management staff* Supervisors and directs service and operations of staff* Prepare various reports and monitor associated results, metrics and trends, including monthly income, accounts receivable, payroll, and expenses* Maintains liaison with local contracting entity with regard to contract services and operations* Maintains compliance with state, federal and corporate policies to ensure high-quality and efficient delivery of service and an ethical workplace.* Set and maintain goals and objectives for the team and the state with an objective of continual improvement and attaining growth targets* Select, coach, mentor, motivate, and develop team, jointly with HR* Conduct or delegate internal branch audits as necessary, along with the development of correction plans.* Monitor and develop procedures that will stream line office operations.* Other duties as required.Qualifications* Bachelor's degree required in business, service, health-related administration* 5-7 years of experience in a social service administration, elderly or disabled community setting, or in-home services at a managerial level* Experience working in a team environment at a supervisory or managerial level* Proficient in Microsoft Office suite of products (Excel, Word, Outlook, PowerPoint)* Excellent customer service skills* Excellent verbal and written communications and proven relationship building and leadership skills with subordinates, co-workers, clients, and referral agencies* Skill in identifying consumer needs within the context of in-home or day training services authorized by referral agencies* Skill in establishing and promoting positive business relationships with new customers and referring agencies* Ability to develop written proposals that result in the expansion of business* Conflict resolution

Keywords: Help at Home, LLC, Evansville , Regional Director - Southern Illinois, Executive , Carbondale, Indiana