Regional Director - Southern Illinois
Company: Help at Home, LLC
Location: Carbondale
Posted on: February 25, 2021
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Job Description:
Help at Home is still hiring in your community!Help at Home is
the nation's leading provider of high-quality support, providing a
gold standard of care to seniors and people with disabilities.Right
now, our clients need us more than ever. We are still hiring
compassionate caregivers, and we are taking every precaution to
protect our communities.We commit to being transparent and open in
our hiring process to ensure your health and safety. Our clients,
caregivers and employees will always be our top priority.The
Regional Director will manage all operational activities for DD
services for the state, including oversight of branch services to
ensure quality, compliance with state and federal regulations,
adherence to Company policies and procedures, and efficient use of
systems. Key to the role is relationship-building with
stakeholders, such as governmental officials, CCUs and peers within
the company. It is expected that the incumbent with manage the
selection and development of the team, along with developing,
managing the budget and monitoring financials and key metrics. Also
critical to the role is maintaining a high level of quality in the
delivery of services, and directing a high-integrity and ethical
workplace.Responsibilities* Implements and interprets service and
operations policies for all new contracts* Organizes and
administers all services and operation with the services area*
Responsible for overseeing the recruitment, screening, selection
and training of all area directors, branch managers, jointly with
HR* Delegates duties and establishes proper accountability for area
managers and branch management staff* Supervisors and directs
service and operations of staff* Prepare various reports and
monitor associated results, metrics and trends, including monthly
income, accounts receivable, payroll, and expenses* Maintains
liaison with local contracting entity with regard to contract
services and operations* Maintains compliance with state, federal
and corporate policies to ensure high-quality and efficient
delivery of service and an ethical workplace.* Set and maintain
goals and objectives for the team and the state with an objective
of continual improvement and attaining growth targets* Select,
coach, mentor, motivate, and develop team, jointly with HR* Conduct
or delegate internal branch audits as necessary, along with the
development of correction plans.* Monitor and develop procedures
that will stream line office operations.* Other duties as
required.Qualifications* Bachelor's degree required in business,
service, health-related administration* 5-7 years of experience in
a social service administration, elderly or disabled community
setting, or in-home services at a managerial level* Experience
working in a team environment at a supervisory or managerial level*
Proficient in Microsoft Office suite of products (Excel, Word,
Outlook, PowerPoint)* Excellent customer service skills* Excellent
verbal and written communications and proven relationship building
and leadership skills with subordinates, co-workers, clients, and
referral agencies* Skill in identifying consumer needs within the
context of in-home or day training services authorized by referral
agencies* Skill in establishing and promoting positive business
relationships with new customers and referring agencies* Ability to
develop written proposals that result in the expansion of business*
Conflict resolution
Keywords: Help at Home, LLC, Evansville , Regional Director - Southern Illinois, Executive , Carbondale, Indiana
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