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Manager, Contact Center

Company: HR Solutions, Inc.
Location: Evansville
Posted on: September 10, 2020

Job Description:

About the Job Manager, Contact Center Position Summary: The Manager, Contact Center is responsible for superior customer experience delivered through move management, client counseling services, and the inbound call center. The Manager leads contact center team members ensuring proper staffing, growth of team members, and integration of services in the overall service delivery mechanism. Essential Duties / Responsibilities: - Manage call center functions and move management services - Lead counseling services and ensure supervisor customer experience - Ensure proper staff coverage based on volume Qualifications: - BA/BS degree in Business Management or related field - Must have 5-10 years of solid job-related experience in a fast-paced, high-volume environment and a minimum of 1-2 years in a supervisory capacity - Proven experience of creating process enhancement, implementing automated solutions - Solid knowledge of Microsoft Excel, Word, and Outlook Compensation: - Excellent Compensation & Benefits Package Offered TO APPLY: If your background and qualifications match this position, please send your updated resume to: Vicki Hubiak,President / CEO Please know that, due to volume of responses, only those candidates who meet the requirements described above will be contacted. To see all of our career opportunities, visit us at: HR Solutions, Inc. is proud to be an Equal Opportunity Employer At HR Solutions, Inc. we take pride in developing effective and professional relationships with our clients. We have been selective in building our own staff from the most highly qualified, certified, and experienced individuals in the Tri-State area. Our team of consultants has accumulated extensive Human Resources experience in Staffing, Executive Recruiting, Corporate Outplacement, Executive Coaching, Training and Organizational Development.

Keywords: HR Solutions, Inc., Evansville , Manager, Contact Center, Executive , Evansville, Indiana

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