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SM-MED RECEPTIONIST

Company: Southern Illinois Healthcare
Location: Harrisburg
Posted on: August 6, 2022

Job Description:

The medical receptionist will promptly greet and assist patients, families, and other guests in a professional, positive, and caring manner through in-person, online, and telephone interactions.Responsibilities Role Specific Responsibilities --- - Understand emergency office procedures and individual roles, and actively participate in training drills when required. --- - Assist patients to complete appropriate medical insurance, or legal forms and documentation as needed. --- - Release approved medical records according to established procedures --- - Compassionately listen to patient concerns, and provide satisfactory resolution independently, or with team support. --- - Contribute to improvements in patient care by self-reflecting on individual and team processes, and offering constructive input into the problem-solving cycle. --- - Promptly greet all patients, families, internal customers, and other visitors in a caring, professional, and helpful manner. --- - Accurately and efficiently schedule patient appointments; process cancellations and re-schedule requests per practice standards. Verify appointments as needed. --- - Accurately, promptly, and professionally check-in or register patients prior to their appointment. --- - Provide clear instruction concerning follow-up care, as instructed by provider, at the completion of patient visits. --- - Verify patient insurance, collect payments and provide receipts. Accurately post same payments to patient accounts and reconcile a daily deposit. --- - Answer incoming phone calls promptly and courteously, and ensure that questions are resolved quickly. --- - Maintain reception desk, lobby, patient restroom, and/or waiting room areas in a welcoming and organized condition. --- - Assist in opening or closing the clinic per practice standards, as required by scheduled working hours. --- - Complete and document in-basket and work queue tasks according to EMR and practice protocols. --- - Receive and distribute incoming mail and faxes per practice protocols. --- - Encourage and activate patient use of patient portal. Qualifications --- - High School diploma or equivalent required --- - Associates degree preferred --- - Technical Experience: General typing and computer skills required. --- - Customer service and medical office with electronic medical record experience preferred.#PIQMedGrp -PandoLogic. Keywords: Medical Receptionist, Location: Harrisburg, IL - 62946

Keywords: Southern Illinois Healthcare, Evansville , SM-MED RECEPTIONIST, Administration, Clerical , Harrisburg, Indiana

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