SM-MED RECEPTIONIST

Company: Southern Illinois Healthcare
Location: Harrisburg
Posted on: June 24, 2022

Job Description:

The medical receptionist will promptly greet and assist patients, families, and other guests in a professional, positive, and caring manner through in-person, online, and telephone interactions.

Role Specific Responsibilities

+ Understand emergency office procedures and individual roles, and actively participate in training drills when required.

+ Assist patients to complete appropriate medical insurance, or legal forms and documentation as needed.

+ Release approved medical records according to established procedures

+ Compassionately listen to patient concerns, and provide satisfactory resolution independently, or with team support.

+ Contribute to improvements in patient care by self-reflecting on individual and team processes, and offering constructive input into the problem-solving cycle.

+ Promptly greet all patients, families, internal customers, and other visitors in a caring, professional, and helpful manner.

+ Accurately and efficiently schedule patient appointments; process cancellations and re-schedule requests per practice standards. Verify appointments as needed.

+ Accurately, promptly, and professionally check-in or register patients prior to their appointment.

+ Provide clear instruction concerning follow-up care, as instructed by provider, at the completion of patient visits.

+ Verify patient insurance, collect payments and provide receipts. Accurately post same payments to patient accounts and reconcile a daily deposit.

+ Answer incoming phone calls promptly and courteously, and ensure that questions are resolved quickly.

+ Maintain reception desk, lobby, patient restroom, and/or waiting room areas in a welcoming and organized condition.

+ Assist in opening or closing the clinic per practice standards, as required by scheduled working hours.

+ Complete and document in-basket and work queue tasks according to EMR and practice protocols.

+ Receive and distribute incoming mail and faxes per practice protocols.

+ Encourage and activate patient use of patient portal.

+ High School diploma or equivalent required

+ Associates degree preferred

+ Technical Experience: General typing and computer skills required.

+ Customer service and medical office with electronic medical record experience preferred.

Posting Job Title: SM-MED RECEPTIONIST

Requisition ID: 2022-11308

External Company Name: Southern Illinois Health

External Company URL: https://www.sih.net/

Street: 117 East Clark Street

Shift: Days

Weekend Requirement: Weekends as required

Name: Harrisburg Reception

Telecommute: No

Keywords: Southern Illinois Healthcare, Evansville , SM-MED RECEPTIONIST, Administration, Clerical , Harrisburg, Indiana