Company: Southern Illinois Healthcare
Posted on: June 24, 2022
The medical receptionist will promptly greet and assist
patients, families, and other guests in a professional, positive,
and caring manner through in-person, online, and telephone
Role Specific Responsibilities
+ Understand emergency office procedures and individual roles, and
actively participate in training drills when required.
+ Assist patients to complete appropriate medical insurance, or
legal forms and documentation as needed.
+ Release approved medical records according to established
+ Compassionately listen to patient concerns, and provide
satisfactory resolution independently, or with team support.
+ Contribute to improvements in patient care by self-reflecting on
individual and team processes, and offering constructive input into
the problem-solving cycle.
+ Promptly greet all patients, families, internal customers, and
other visitors in a caring, professional, and helpful manner.
+ Accurately and efficiently schedule patient appointments; process
cancellations and re-schedule requests per practice standards.
Verify appointments as needed.
+ Accurately, promptly, and professionally check-in or register
patients prior to their appointment.
+ Provide clear instruction concerning follow-up care, as
instructed by provider, at the completion of patient visits.
+ Verify patient insurance, collect payments and provide receipts.
Accurately post same payments to patient accounts and reconcile a
+ Answer incoming phone calls promptly and courteously, and ensure
that questions are resolved quickly.
+ Maintain reception desk, lobby, patient restroom, and/or waiting
room areas in a welcoming and organized condition.
+ Assist in opening or closing the clinic per practice standards,
as required by scheduled working hours.
+ Complete and document in-basket and work queue tasks according to
EMR and practice protocols.
+ Receive and distribute incoming mail and faxes per practice
+ Encourage and activate patient use of patient portal.
+ High School diploma or equivalent required
+ Associates degree preferred
+ Technical Experience: General typing and computer skills
+ Customer service and medical office with electronic medical
record experience preferred.
Posting Job Title: SM-MED RECEPTIONIST
Requisition ID: 2022-11308
External Company Name: Southern Illinois Health
External Company URL: https://www.sih.net/
Street: 117 East Clark Street
Weekend Requirement: Weekends as required
Name: Harrisburg Reception
Keywords: Southern Illinois Healthcare, Evansville , SM-MED RECEPTIONIST, Administration, Clerical , Harrisburg, Indiana
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