Clerk - Front Office
Company: Dovers Downs Inc
Location: Evansville
Posted on: June 24, 2022
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Job Description:
Job Summary: Provides spectacular guest service while processing
requests through the front desk and switchboard operations.
Qualifications: High school diploma or General Education Degree
(GED); and 1 to 3 months' related experience or training
Essential Job Functions:
* Able to correctly and procedurally, answer all incoming telephone
calls in a prompt and courteous manner using service standards.
* Accurately process all reservations received from all sources
offered to guests to include hotel, special events and
concerts.
* Accurately and promptly connect all administrative or guest calls
in a timely manner.
* Accurately and efficiently update and verify all information
received with regard to travel agents, group records, sold out
dates, special rate dates, minimum sales, etc.
* Accurately process credit card charges to be applied towards
reservations.
* Maintain awareness of all marketing promotions, special events,
general facility information and hotel rates and specials to insure
efficient distribution of information to our guests.
* Works with both lodging & gaming systems in processing
reservations.
Effectively offers guests alternative options on reservations when
initial request cannot be fulfilled.
Effectively handles customer disputes to the best of their ability
and directing guest disputes to the appropriate source when
necessary.
Research and accurately prepare request for "comps" when
necessary.
Must be able to stand for prolong periods of time (7+ hours).
Able to correctly and procedurally register guests in accordance to
established service standards.
Obtain appropriate amount of credit/payment for guests stay
Issue room keys to registered guests
Able to correctly and procedurally settle/close out guest accounts
upon their departure
Able to correctly and procedurally close out shift at the end of
their shift
* Must be able to lift up to 25 lbs; and be able to, walk, push,
pull, grasp, reach, stoop, bend, twist and climb up and down
stairs.
* Must be able to understand and communicate in English.
* Must be able to work a variety of hours, holidays and
weekends.
* May be required to perform other duties as assigned.
Certifications, Licenses, Registrations: Must be able to obtain and
maintain an Indiana Gaming license.
Access to Gaming Facility: Yes
Access to Sensitive Materials: Yes, Patron information
Keywords: Dovers Downs Inc, Evansville , Clerk - Front Office, Administration, Clerical , Evansville, Indiana
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