TREAS MGMT SERVICE SPEC
Company: Old National Bank
Location: Evansville
Posted on: May 26, 2023
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Job Description:
Overview:Old National Bank is honored to be named one of the
World's Most Ethical Companies for 11 consecutive years!Old
National Bank was established in 1834. Today, we are the largest
financial services holding company with dual headquarters in
Chicago and Evansville, IN. We provide an array of services to our
clients which include Community Banking, Investments, and Wealth
Management. At Old National, we believe that by helping our team
members balance work life with home life, we create a more
productive workforce and a stronger company.We are currently
seeking a Treasury Management Service (TM) Specialist. This
position will work directly with TM client and internal team
members to provide first point of contact support to their TM
service needs. As first point of contact, this position will be
responsible for the assessment of need, determining best approach
to address clients concern, and work with the client to remedy any
issues associated with the TM services. This position will focus on
issues resolution and high client satisfaction as well as
escalation of concerns when immediate servicing needs cannot be
accomplished. Responsibilities:Client Services: Ensures complete
client satisfaction through active partnership with the TM
implementations team, TM sales associates, third party vendors, and
other internal departments to provide timely response to service
requests.Client Interaction: This position will have direct
interaction with the TM client. Most involvement will be through
telephone or email channels. There will be instances where a client
may be transferred from other divisions of the organization. This
client handoff may occur via telephone transfer, email, or through
internal customer contact software. In all instances client
interaction will be required to properly ensure the most accurate
and timely execution of high quality TM service and support.Other
Duties: Ensure proper documentation is obtained for purposes of
accurate client setup and future audit of work processes in the TM
division. Perform some administrative duties such as maintenance,
filing, reporting, and testing of new and existing processes
change. Other duties as requested.Experience/Qualifications: 3-5
years of TM product experience preferred. Banking experience
including experience opening new commercial accounts and/or in
treasury management. Extensive technical experience with the TM
software applications and their configuration requirements. Strong
understanding of internal divisions of ONB such as bank operations,
credit operations, and the client care division. Demonstrated
client service experience required (phone and PC). Ability to
effectively communicate with all levels of the organization; strong
verbal and written skills. Ability to problem solve and prioritize
multiple tasks with strong attention to detail; self-starter.
Strong organizational skills. Extensive experience with Microsoft
Office products such as Word, Excel, PowerPoint, Access and
Outlook. Old National is proud to be an equal opportunity employer
focused on fostering an inclusive workplace and committed to hiring
a workforce comprised of diverse backgrounds, cultures and thinking
styles.As such, all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex,
national origin, protected veteran status, status as a qualified
individual with disability, sexual orientation, gender identity or
any other characteristic protected by law.We do not accept resumes
from external staffing agencies or independent recruiters for any
of our openings unless we have an agreement signed by the Head of
Talent Acquisition, SVP, to fill a specific position
Keywords: Old National Bank, Evansville , TREAS MGMT SERVICE SPEC, Accounting, Auditing , Evansville, Indiana
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