CUSTOMER SERVICE REP - PATIENT FINANCIAL SERVICES
Company: Southern Illinois Healthcare
Posted on: January 16, 2022
Your Career. Our Company. Together, We Grow. At Southern
Illinois Healthcare (SIH), we realize that in order to provide our
surrounding communities with excellent care, we must begin by
providing our employees with that same care and appreciation. We
offer rich opportunities to develop and grow professionally, an
environment of excellence in patient care, and the awareness that
everything we accomplish is a direct outgrowth of the superb
efforts and dedication of our employees. As a non-profit system of
almost 4000 employees in Carbondale, IL, we have won national
acclaim for our cancer, cardiac, stroke, bariatric, breast imaging,
and rehabilitation services. The Customer Service Rep for Patient
Financial Services is responsible for interacting by telephone,
with patients, physician office, attorney office, other providers
and insurance companies to answer inquiries on claims processing,
account status, services provided, coding issues and care issues.
- Answers telephone inquiries to resolve outstanding
interdepartmental or external issues including managing voicemail
option within guidelines.
- Assist in resolving payment issues.
- Accepts, process and report payments on outstanding account
- Update patient demographic information.
- Provides requested information in a timely manner to the
patient/customer request within HIPPA guidelines.
- Stays current on completion of work lists and assigned reports
and ensures timely completion.
- Allows and processes adjustments/discounts per SIH policy for
the insured and uninsured.
- Stays current on the processes of other areas in order to
respond accurately to callers.
- Uses Home page and other department tools to respond accurately
to callers and refers calls within our guidelines.
- High School diploma or equivalent
- Technical Experience- 1 year
- Billing and Account Follow-up Experience
- Computer proficiency and 10 Key
- Typing -- - -minimum 40 wpm
- Promotes effective communication skills #PIQPFSPandoLogic.
Keywords: Customer Service Representative, Location: Marion, IL -
Keywords: Southern Illinois Healthcare, Evansville , CUSTOMER SERVICE REP - PATIENT FINANCIAL SERVICES, Accounting, Auditing , Marion, Indiana
Didn't find what you're looking for? Search again!