Loan Representative
Company: OneMain Financial
Location: Evansville
Posted on: May 4, 2024
Job Description:
At OneMain, our Loan Representatives serve as the initial
contact for customers with a variety of financial needs. You will
help customers assess and identify the appropriate products or
services OneMain offers by listening and understanding their
financial situation in a call center environment. The position will
require strong knowledge of OneMain's personal lending products and
a high level of motivation to meet or exceed goals. Our work
focuses on new and previous customers who are looking for
additional financing or insurance options to meet their personal
financial needs.In the Role
- Reach out to customers via outbound calls or responding to
inbound calls from potential customers
- Form close partnerships with supporting business partners such
as Product Support Managers, Verifications, and Underwriting
- Assist in collateral swaps and unwinding of purchase loans
- Identify defects which will delay our defined timeline with the
customer and escalate to ensure all pertinent parties are notified
and new timelines are mutually agreed upon. In addition, work with
senior management and project teams for necessary process and
system enhancements.
- Partner closely with team and peers, with an understanding that
the above defined milestone events are of the utmost
importance
- Implement key strategies to drive growth as well as
demonstrating exemplary customer service standards and a high level
of energy to exceed goals
- Read and understand credit bureau reports and maintain a high
level of personal lending product knowledge. -
- Maintain awareness of company policies and procedures, federal
/ state laws and providing guidance to other team members to ensure
compliance
- Actively market and sell OneMain lending products and services
and demonstrate strong collaborative skills within a team
environmentRequirements
- High School Diploma or GED
- Sense of urgency in meeting or exceeding application processing
goalsPreferred
- 2 or more years' experience in inside sales, customer service,
retail, or call center environment.--- -
- Basic understanding of credit or personal finance concepts. -
- Bilingual in Spanish/English a plus. -Who we AreOneMain
Financial (NYSE: OMF) is the leader in offering nonprime customers
responsible access to credit and is dedicated to improving the
financial well-being of hardworking Americans. Since 1912, we've
looked beyond credit scores to help people get the money they need
today and reach their goals for tomorrow. Our growing suite of
personal loans, credit cards and other products help people borrow
better and work toward a brighter future.Driven collaborators and
innovators, our team thrives on transformative digital thinking,
customer-first energy and flexible work arrangements that grow
lives, careers and our company. At every level, we're committed to
an inclusive culture, career development and impacting the
communities where we live and work. Getting people to a better
place has made us a better company for over a century. There's
never been a better time to shine with OneMain.Because team members
at their best means OneMain at our best, we provide opportunities
and benefits that make their health and careers a priority. That's
why we've packed our comprehensive benefits package for full- and
some part-timers with: -
- Health and wellbeing options including medical, prescription,
dental, vision, hearing, accident, hospital indemnity, and life
insurances
- Up to 4% matching 401(k) - -
- Employee Stock Purchase Plan (10% share discount) - -
- Tuition reimbursement - -
- Paid time off (15 days' vacation per year, plus 2 personal
days, prorated based on start date)
- Paid sick leave as determined by state or local ordinance,
prorated based on start date
- Paid holidays (7 days per year, based on start date)
Keywords: OneMain Financial, Evansville , Loan Representative, Other , Evansville, Indiana
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