Loan Representative IN
Company: OneMain Financial
Location: Evansville
Posted on: May 4, 2024
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Job Description:
At OneMain, our Loan Representatives serve as the initial
contact for customers with a variety of financial needs. You will
help customers assess and identify the appropriate products or
services OneMain offers by listening and understanding their
financial situation in a call center environment. The position will
require strong knowledge of OneMain's personal lending products and
a high level of motivation to meet or exceed goals. Our work
focuses on new and previous customers who are looking for
additional financing or insurance options to meet their personal
financial needs.
In the Role
Reach out to customers via outbound calls or responding to inbound
calls from potential customers
Form close partnerships with supporting business partners such as
Product Support Managers, Verifications, and Underwriting
Assist in collateral swaps and unwinding of purchase loans
Identify defects which will delay our defined timeline with the
customer and escalate to ensure all pertinent parties are notified
and new timelines are mutually agreed upon. In addition, work with
senior management and project teams for necessary process and
system enhancements.
Partner closely with team and peers, with an understanding that the
above defined milestone events are of the utmost importance
Implement key strategies to drive growth as well as demonstrating
exemplary customer service standards and a high level of energy to
exceed goals
Read and understand credit bureau reports and maintain a high level
of personal lending product knowledge.
Maintain awareness of company policies and procedures, federal /
state laws and providing guidance to other team members to ensure
compliance
Actively market and sell OneMain lending products and services and
demonstrate strong collaborative skills within a team
environment
Requirements
High School Diploma or GED
Sense of urgency in meeting or exceeding application processing
goals
Preferred
2 or more years' experience in inside sales, customer service,
retail, or call center environment.
Basic understanding of credit or personal finance concepts.
Bilingual in Spanish/English a plus.
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime
customers responsible access to credit and is dedicated to
improving the financial well-being of hardworking Americans. Since
1912, we've looked beyond credit scores to help people get the
money they need today and reach their goals for tomorrow. Our
growing suite of personal loans, credit cards and other products
help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on
transformative digital thinking, customer-first energy and flexible
work arrangements that grow lives, careers and our company. At
every level, we're committed to an inclusive culture, career
development and impacting the communities where we live and work.
Getting people to a better place has made us a better company for
over a century. There's never been a better time to shine with
OneMain.
Because team members at their best means OneMain at our best, we
provide opportunities and benefits that make their health and
careers a priority. That's why we've packed our comprehensive
benefits package for full- and some part-timers with:
Health and wellbeing options including medical, prescription,
dental, vision, hearing, accident, hospital indemnity, and life
insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days' vacation per year, plus 2 personal days,
prorated based on start date)
Paid sick leave as determined by state or local ordinance, prorated
based on start date
Paid holidays (7 days per year, based on start date)
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Keywords: OneMain Financial, Evansville , Loan Representative IN, Other , Evansville, Indiana
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